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Ask the employee why they feel discriminated against. Don’t react with denials or arguments. Listen and accept what the person says as the way they feel. You may need a day or two to get the facts and talk to others - including legal counsel or Human Resources. Be open to the possibility of unconscious bias or the appearance of discrimination.
Trainer Comments: When working with employees, it is important to always treat them with respect and care. This is as important to their success as it is to yours. A job well done is as important to people today as it ever was, and part of your job as manager is to help your employees achieve that goal. In many cases, when employees don’t complete their work appropriately, it is because they do not clearly understand what’s expected of them. They have not received the necessary training or instruction to do their jobs correctly.
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