An Employee Who Doesn't Understand What is Expected (Managing Essentials™ Series)

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Tell the employee, with specific examples, where results fell short and what results were expected. Tell the employee your expectations for the job. Ask for feedback and listen carefully to find out what’s not being done and why. There may be more than one "gray area" in the employee’s understanding of what’s expected. Discuss and agree on an action plan for what the employee will do to get the results you want.

When working with employees, it is important to always treat them with respect and care. This is as important to their success as it is to yours. A job well done is as important to people today as it ever was, and part of your job as manager is to help your employees achieve that goal. In many cases, when employees don’t complete their work appropriately, it is because they do not clearly understand what’s expected of them. They have not received the necessary training or instruction to do their jobs correctly.

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An Employee Who Doesn't Understand What is Expected (Managing Essentials™ Series)