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Tell the employee certain expectations are not being met and give specific examples. Ask for feedback on the employee’s perspective and listen. Express your sympathy and understanding and if necessary, suggest resources for help with the personal problem. Together, create an action plan to bring the employee’s performance up to expectations.
Trainer Comments: When working with employees, it is important to always treat them with respect and care. This is as important to their success as it is to yours. A job well done is as important to people today as it ever was, and part of your job as manager is to help your employees achieve that goal. In many cases, when employees don’t complete their work appropriately, it is because they do not clearly understand what’s expected of them. They have not received the necessary training or instruction to do their jobs correctly.