An Employee Who Makes Unacceptable Mistakes (Managing Essentials™ Series)

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State the problem and back it up with specific examples. Explain the effect of the errors on the organization and the work of others. Ask for feedback to discover the reason for the mistakes and really listen. Does the employee lack certain job skills, not understand a procedure, or simply not know what’s expected? Get agreement the mistakes being made are a problem. If necessary, point out that failing to improve may result in probation.

Trainer Comments: When working with employees, it is important to always treat them with respect and care. This is as important to their success as it is to yours. A job well done is as important to people today as it ever was, and part of your job as manager is to help your employees achieve that goal. In many cases, when employees don’t complete their work appropriately, it is because they do not clearly understand what’s expected of them. They have not received the necessary training or instruction to do their jobs correctly.

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An Employee Who Makes Unacceptable Mistakes (Managing Essentials™ Series)