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As a manager you must be prepared to meet with the employee and have specific examples of how the employee is resisting the change (and/or) new procedures and how that is negatively affecting the organization. To be effective, a manager must get a commitment to meeting a goal. This is an important step.
Trainer Comments: When working with employees, it is important to always treat them with respect and care. This is as important to their success as it is to yours. A job well done is as important to people today as it ever was, and part of your job as manager is to help your employees achieve that goal. In many cases, when employees don’t complete their work appropriately, it is because they do not clearly understand what’s expected of them. They have not received the necessary training or instruction to do their jobs correctly.