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Poor attitudes are one of the most subtle and insidious problems that managers have to deal with. Dealing with them properly, in a timely manner, and with great care is critically important. Not handling them is a lot like a virus in a computer. It’ll continue to create a problem until it is corrected. As in any management situation, give the person a lot of recognition for improvement. And, of course, always treat the person with great care and respect.
Trainer Comments: When working with employees, it is important to always treat them with respect and care. This is as important to their success as it is to yours. A job well done is as important to people today as it ever was, and part of your job as manager is to help your employees achieve that goal. In many cases, when employees don’t complete their work appropriately, it is because they do not clearly understand what’s expected of them. They have not received the necessary training or instruction to do their jobs correctly.