Exceeding Internal Customer Expectations
Internal Customers Are Important, Too!
“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.
Learning Path & Details
- Personal Performance
- Type: eLearning - Classics
- Audience: General
- Level: Foundational
- Seat Time: 30 Minutes
- Available As: Hosted eLearning, eLearning
Suggested Industry Usage
Competencies
- Creating Customer Loyalty
- Developing Critical Work Skills
- Developing High-Performing Work Habits
Learning Objectives
- Define who internal customers are.
- Improve service within your organization.
- Increase productivity, and as a result, provide your customers better service.
- Create interdepartmental service strategies that help, rather than hinder, work stream in your organization.
- Set clear and reasonable expectations and guidelines so internal customers know what to expect.
- Explore the essential elements for improving internal customer service.
Interactivity
- Audible Narration
- Linear Navigation
- Integrated Video
- Interactions and Activities
- Inline Quiz
- Post-Assessment
Buying Options
Training Files (1)
| Type | Time/Pages | Language | ||
|---|---|---|---|---|
| eLearning Course | – | English | Demo |
Additional Information
Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success – and you’ll have lots of very satisfied colleagues advocating for you.
More From the Series: Customer Service Is...™
Related Programs & Training Ideas
