Exceeding Internal Customer Expectations
eLearning Course

Exceeding Internal Customer Expectations

Internal Customers Are Important, Too!

“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

Learning Path & Details


  • Creating Customer Loyalty
  • Developing Critical Work Skills
  • Developing High-Performing Work Habits

Learning Objectives

  • Define who internal customers are.
  • Improve service within your organization.
  • Increase productivity, and as a result, provide your customers better service.
  • Create interdepartmental service strategies that help, rather than hinder, work stream in your organization.
  • Set clear and reasonable expectations and guidelines so internal customers know what to expect.
  • Explore the essential elements for improving internal customer service.


  • Audible Narration
  • Linear Navigation
  • Integrated Video
  • Interactions and Activities
  • Inline Quiz
  • Post-Assessment

Buying Options

eLearning - Client Hosted

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Login to Request a Quote

Training Files (1)

eLearning CourseEnglishPreview

Additional Information

Trainer Comments: Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success – and you’ll have lots of very satisfied colleagues advocating for you.

Related Content

Explore the Program: Customer Service Is...™