Got Performance?® Diffusing Customer Emotions
LearningBytes® Course ID: 1500

Got Performance?® Diffusing Customer Emotions

Creating Satisfied Customers

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

Create Free Account Sign In
English
Diffusing Customer Emotions
eLearning Course

Diffusing Customer Emotions

eLearning File
NEW

eLearning - Sollah Hosted $16.95 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.

Configure

Additional Information

There is real power in having a positive attitude in showing empathy toward irate callers. You can diffuse customer emotions by thanking them for calling and empathizing with their situation. Your positive attitude will also help when you reassure the customer that you can help with their problem. The real difference in customer loyalty is YOU.

More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™

Related Programs & Training Ideas

Category & Details

Topics

Competencies

  • Developing Critical Work Skills
  • Manage Customer Experience

Interactivity

  • Audible Narration
  • Branching
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

Share This Page