Got Performance?® Diffusing Customer Emotions
Creating Satisfied Customers
This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).
Learning Path & Details
- Personal Performance
- Type: eLearning - LearningBytes®
- Audience: Employees / Staff
- Level: Intermediate
- Seat Time: 14 Minutes
- Available As: Hosted eLearning, eLearning
Suggested Industry Usage
Competencies
- Developing Critical Work Skills
- Manage Customer Experience
Interactivity
- Audible Narration
- Branching
- Integrated Video
- Interactions and Activities
- Post-Assessment
Buying Options
Training Files (1)
| Type | Time/Pages | Language | ||
|---|---|---|---|---|
| eLearning Course | – | English | Demo |
Additional Information
There is real power in having a positive attitude in showing empathy toward irate callers. You can diffuse customer emotions by thanking them for calling and empathizing with their situation. Your positive attitude will also help when you reassure the customer that you can help with their problem. The real difference in customer loyalty is YOU.
More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™
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