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Got Performance?® When Policies and Service Collide
LearningBytes® Course ID: 1424

Got Performance?® When Policies and Service Collide

Better Customer Service

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

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Got Performance?® When Policies and Service Collide
eLearning Course

Got Performance?® When Policies and Service Collide

eLearning File

Additional Information

By completing this module, you will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.

More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™

Related Programs & Training Ideas

Categories & Details

Topics

Competencies

  • Building Customer Loyalty
  • Developing Critical Work Skills

Interactivity

  • Audible Narration
  • Branching
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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