Got Sales?™ Customer Business Understanding
Understanding Customer Needs
Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.
Learning Path & Details
- Personal Performance
- Type: eLearning - LearningBytes®
- Audience: General
- Level: Foundational
- Seat Time: 25 Minutes
- Available As: Hosted eLearning, eLearning
Topics
Suggested Industry Usage
Competencies
- Developing High-Performing Work Habits
- Sales Performance
- Sales Training
Learning Objectives
- Identify the importance of continuous learning
- Identify the techniques for continuous learning on the job
Interactivity
- Audible Narration
- Linear Navigation
- Interactions and Activities
- Pre-Assessment
- Post-Assessment
- Audio Conversations
Buying Options
Training Files (1)
| Type | Time/Pages | Language | ||
|---|---|---|---|---|
| eLearning Course | – | English | Demo |
Additional Information
Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.
Foster customer relationships and to recommend solutions to meet each customer’s unique business needs. In order to do so, you must truly understand the customer’s business – what makes them tick, and how they use your solutions to meet their needs and achieve their goals.
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