Got Sales?™ Handling Objections
Overcoming Sales Objections
Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.
Learning Path & Details
- Personal Performance
- Type: eLearning - LearningBytes®
- Audience: General
- Level: Foundational
- Seat Time: 25 Minutes
- Available As: Hosted eLearning, eLearning
Suggested Industry Usage
Competencies
- Developing High-Performing Work Habits
- Sales Performance
- Sales Training
Learning Objectives
- Identify why handling objections is important
- Identify the three common types of objections
- Identify the three-step model for overcoming objections
Interactivity
- Audible Narration
- Linear Navigation
- Interactions and Activities
- Post-Assessment
- Audio Conversations
Buying Options
Training Files (1)
| Type | Time/Pages | Language | ||
|---|---|---|---|---|
| eLearning Course | – | English | Demo |
Additional Information
Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer. Objections require an emotional investment, and few customers will go through the work of articulating an objection unless they’re truly considering what you have to offer.
Think of an objection as a gift from the customer. Objections require an emotional investment, and few customers will go through the work of articulating an objection unless they’re truly considering what you have to offer.
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