Got Sales?™ Relationship Development
Building a Relationship with Your Customer
Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.
Learning Path & Details
- Personal Performance
- Type: eLearning - LearningBytes®
- Audience: General
- Level: Foundational
- Seat Time: 30 Minutes
- Available As: Hosted eLearning, eLearning
Topics
Suggested Industry Usage
Competencies
- Sales Performance
- Sales Training
Learning Objectives
- Identify the categories of customer relationships
- Identify the importance of customer relationships
- Identify the techniques to build customer relationships
Interactivity
- Audible Narration
- Branching
- Interactions and Activities
- Inline Quiz
- Post-Assessment
- Audio Conversations
- Downloadable Job Aid
Buying Options
Training Files (1)
| Type | Time/Pages | Language | ||
|---|---|---|---|---|
| eLearning Course | – | English | Demo |
Additional Information
Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you.
By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them. There are three techniques to building good customer relationships at your organization. These techniques include using good relationship skills, sustaining interest, and asking good questions.
There are three techniques to building good customer relationships at your organization. These techniques include using good relationship skills, sustaining interest, and asking good questions.
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