Johnny the Bagger: A True Story of Customer Service™ (eLearning Classic)
eLearning Course

Johnny the Bagger: A True Story of Customer Service™ (eLearning Classic)

Customer Loyalty

This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.

Learning Path & Details

Suggested Industry Usage


  • Building Customer Loyalty

Learning Objectives

  • Explain why truly extraordinary service must come from the heart (i.e. from person-to-person connections, not business-to-person connections).
  • Describe the primary positive results that come from delivering from-the-heart service.
  • Apply the key mindsets and actions every day that are necessary to deliver from-the-heart service.
  • Name at least three ways you can add your own "personal signature" to your work to surprise and delight customers.


  • Audible Narration
  • Linear Navigation
  • Integrated Video
  • Interactions and Activities
  • Inline Quiz
  • Post-Assessment

Buying Options

eLearning - Client Hosted

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Login to Request a Quote

Training Files (1)

eLearning CourseEnglishPreview

Additional Information

Trainer Comments: Use this self-study course to empower and excite all employees about bringing service to the front-line of business.

Related Content

Explore the Program: Johnny the Bagger®: A True Story of Customer Service™