Training Briefs® The Refund
New eLearning Course
eLearning Course

Training Briefs® The Refund

Providing Respectful (and Exceptional) Service

We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.

Learning Path & Details

Competencies

  • Developing Core Leadership Skills
  • Leading and Managing for Peak Performance

Learning Objectives

  • Learn that taking out our frustrations on a customer could cause them to seek services from a competitor instead.
  • Understand that we sometimes need to remind our employees that even frustration is natural, taking it out on our customers just can’t happen.

Interactivity

  • Audible Narration
  • Linear Navigation
  • Integrated Video
  • Post-Assessment

Buying Options

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The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Client Hosted $7.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Sollah Hosted $9.95 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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Training Files (1)

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eLearning CourseEnglishPreview

Additional Information

Frustration is natural. As managers and supervisors, we sometimes need to remind our employees that taking it out on our customers just can’t happen.


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