Training Briefs® The Refund
TrainingBriefs® Course ID: 2865

Training Briefs® The Refund

Providing Respectful (and Exceptional) Service

We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.

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Training Briefs® The Refund
eLearning Course

Training Briefs® The Refund

eLearning File

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Additional Information

Frustration is natural. As managers and supervisors, we sometimes need to remind our employees that taking it out on our customers just can’t happen.

More From the Series: Everyday Leadership™

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Category & Details

Also Available as

Everyday Leadership™ The Refund
TrainingBytes®
Everyday Leadership™ The Refund

Topics

Competencies

  • Developing Core Leadership Skills
  • Leading and Managing for Peak Performance

Learning Objectives

  • Learn that taking out our frustrations on a customer could cause them to seek services from a competitor instead.
  • Understand that we sometimes need to remind our employees that even frustration is natural, taking it out on our customers just can’t happen.

Interactivity

  • Audible Narration
  • Linear Navigation
  • Integrated Video
  • Post-Assessment

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