TrainingBriefs® Creating a Positive Customer Experience
TrainingBriefs® Course ID: 2107

TrainingBriefs® Creating a Positive Customer Experience

Updated 2024

Creating a Positive Customer Experience

Customers deserve our undivided attention. Regardless of the industry you’re in, it’s often hard to balance multiple interruptions and give each customer the attention they deserve. If you find yourself in this situation, remember these three things; focus on the customer and listen actively, demonstrate a positive attitude and be proactive, and fulfill the customer’s wants and needs by solving the problem.

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TrainingBriefs®- Creating a Positive Customer Experience
eLearning Course

TrainingBriefs®- Creating a Positive Customer Experience

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Additional Information

Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™

Related Programs & Training Ideas

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Topics

Competencies

  • Creating Customer Loyalty

Learning Objectives

  • Learn to focus on the customer and listen actively.
  • Understand how to demonstrate a positive attitude and be proactive
  • Learn how to fulfill the customer’s want and needs by solving their problem.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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