TrainingBriefs® Cybersecurity - Verifying Emails

While you can’t control whether an email address has been hacked, you should use proven processes to ensure and verify the validity of high-dollar requests. Additional verification would have revealed that the client did not actually request that funds be transferred.

Question email requests to transfer money that also say the sender will be unavailable for a period of time to confirm the transaction. Fraudsters depend on speed, and count on employees to not think too much about an individual transaction.

Follow procedures. You should try to verify the accuracy of any request to transfer money or personally identifiable information by phone.