TrainingBriefs® Resolving Sales Problems

Supporting the Sales Process

New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.

Learning Path & Details

Personal Performance
Type: eLearning - TrainingBriefs®
Audience: General
Level: Foundational
Seat Time: 7 Minutes
Available As: Hosted eLearning, eLearning

Topics

Suggested Industry Usage

Competencies

Sales Performance
Sales Training

Learning Objectives

Identify the strategies involved in dealing with a customer’s problem.
Understand how to help a customer resolve an issue in a professional and caring way.

Interactivity

Audible Narration
Integrated Video
Interactions and Activities
Post-Assessment

Buying Options

Request a Quote The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.	Sign In to Request a Quote
eLearning - Sollah Hosted $9.95 (Minimum 100 learners) The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.	Configure
eLearning - Client Hosted $7.00 (Minimum 100 learners) The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.	Configure

Training Files (1)

English

Title	Type	Time/Pages	Language
NEW TrainingBriefs® Resolving Sales Problems eLearning File	eLearning Course	–	English	Demo

Additional Information

One thing to remember when it comes to dealing with a customer’s problem… it costs five times as much to find a new customer as it does to retain an existing one. That's one of the reasons why it's so important to help a customer resolve an issue in a professional and caring way.