TrainingBriefs® Resolving Sales Problems
Supporting the Sales Process
New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
Learning Path & Details
Suggested Industry Usage
- Sales Performance
- Sales Training
- Identify the strategies involved in dealing with a customer’s problem.
- Understand how to help a customer resolve an issue in a professional and caring way.
- Audible Narration
- Integrated Video
- Interactions and Activities
Training Files (1)
One thing to remember when it comes to dealing with a customer’s problem… it costs five times as much to find a new customer as it does to retain an existing one. That's one of the reasons why it's so important to help a customer resolve an issue in a professional and caring way.