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TrainingBriefs® Resolving Sales Problems
TrainingBriefs® Course ID: 2302

TrainingBriefs® Resolving Sales Problems

Supporting the Sales Process

New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.

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TrainingBriefs® Resolving Sales Problems
eLearning Course

TrainingBriefs® Resolving Sales Problems

eLearning File

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Additional Information

One thing to remember when it comes to dealing with a customer’s problem… it costs five times as much to find a new customer as it does to retain an existing one. That's one of the reasons why it's so important to help a customer resolve an issue in a professional and caring way.

More From the Series: Sales Series: Win the SALE™

Related Programs & Training Ideas

Category & Details

Also Available as

Resolving Problems (Example 1)
Video Vignettes
Resolving Problems (Example 1)

Topics

Competencies

  • Sales Performance
  • Sales Training

Learning Objectives

  • Identify the strategies involved in dealing with a customer’s problem.
  • Understand how to help a customer resolve an issue in a professional and caring way.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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