Programs Resource Definitions

TrainingBriefs® The Refund

TrainingBriefs® Course ID: 2865

TrainingBriefs® The Refund

Providing Respectful (and Exceptional) Service

We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.

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TrainingBriefs® The Refund

eLearning Course

TrainingBriefs® The Refund

Additional Information

Frustration is natural. As managers and supervisors, we sometimes need to remind our employees that taking it out on our customers just can’t happen.

More From the Series: Everyday Leadership™

Related Programs & Training Ideas

Category & Details

Leadership
Type: TrainingBriefs® Course
Audience: Managers / Supervisors
Level: Foundational
Seat Time: 5 Minutes

Also Available as

Topics

Competencies

Developing Core Leadership Skills
Leading and Managing for Peak Performance

Learning Objectives

Learn that taking out our frustrations on a customer could cause them to seek services from a competitor instead.
Understand that we sometimes need to remind our employees that even frustration is natural, taking it out on our customers just can’t happen.

Interactivity

Audible Narration
Linear Navigation
Integrated Video
Post-Assessment

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