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TrainingBriefs® What Language Is That?
TrainingBriefs® Course ID: 2406

TrainingBriefs® What Language Is That?

Serving Customers Who Don't Speak Your Language

New Micro-Learning! While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language. For customers who are speaking in a language that is not their native tongue, it can be extremely frustrating for them and getting upset with them won’t help the situation.

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TrainingBriefs® What Language Is That?
eLearning Course

TrainingBriefs® What Language Is That?

eLearning File

Additional Information

It’s never an easy situation when two parties have a tough time communicating – especially if the other person is a customer or vendor.

More From the Series: The Oh Series™ Everyday Diversity

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Category & Details

Also Available as

Everyday Diversity™ Are You Speaking English?
Video Vignettes
Everyday Diversity™ Are You Speaking English?

Topics

Competencies

  • Understanding Diversity
  • Fostering Workplace Inclusion & Belonging
  • Manage Customer Experience

Learning Objectives

  • Understand how to handle a situation when someone has an accent and it is hard to communicate.
  • Learn things that might help in a situation when two parties have a tough time communicating.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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