New Training Assets Now Available
New Micro-Learning! Retaliation is defined as any action that could dissuade a reasonable employee from making or supporting a charge of illegal, unethical or unsafe conduct. Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.
New Micro-Learning! When it comes to encouraging inclusion in the workplace, terminology and vocabulary play a large role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping.
New Micro-Learning! Being a manager, supervisor or team leader can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you.
As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. So, you might ask yourself, “How do I maintain those relationships on a daily basis?”
New Micro-Learning! Creating a welcoming and supportive healthcare environment for all LGBTQ patients is a critical part of patient-centered care. Getting to know your patients, including aspects of their sexual and gender identity, behavior, and desires is key to providing quality care.
Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. This course was designed to help all employees respond to workplace conflicts successfully! Benefits include: reduced stress and frustration, increased effectiveness, more respect and recognition and increased job and personal satisfaction.
With four generations now active in the workforce, leaders are faced with managing an array of misunderstandings, frustrations and conflicts that can put pressure on productivity. To be effective, leaders need a better grasp of how generational differences impact working relationships and how to manage appropriately for results.
Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.
This updated eLearning course shows how to take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.
In a world growing increasingly complex, there is an urgent need for leaders at every level and in every organization. The need is for leaders who are prized because of contributions they make to their organizations, the role models they present and the elevated standards of performance they set. The Extraordinary Leader is a course designed to help leaders develop competencies needed to produce extraordinary results in their organizations.
Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. The problem is that many of us don’t deal with it well. It’s important to realize that conflict isn’t always a negative experience. It depends on how we view it, our own skills at handling it and our ability to deal with it.
Updated! This eLearning course provides a solid foundation for understanding sexual harassment - through realistic scenarios and an informative narrator. Use it to supplement annual refresher sexual harassment-prevention training requirements.
This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.
New Micro-Learning! It's up to us to take advantage of our differences to help make us more productive and more successful. To do that, we have to make an effort to recognize and respond to situations where coworkers or customers don't feel respected. It’s not easy but it’s certainly worth the effort.
In America, individual rights are often valued over the rights of society, but what many Westerners do not realize is that more than two thirds of the world’s population comes from cultures that value collective rights over the rights of an individual.
New Micro-Learning! This module emphasizes the role of coaching in creating successful outcomes when dealing with an employee’s unprofessional behavior. Making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.
New Micro-Learning! Diversity has to do with human differences. So a lot of times when people say “diversity” they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference. It can be differences in race or gender, but it also could be differences in work style, differences in personalities, differences in terms of our organizational cultures any type of difference that matters.
No matter what the words we say, our actual communication (what others understand about and from us) is influenced by our expression, gestures and tone of voice. In fact, research has shown that only a small percentage of the brain processes verbal communication. Micro-inequities are repeated, subtle, often unconscious messages that devalue or discourage. Our focus on workforce diversity and inclusion underscores the importance of demonstrating respect for individual differences, such as personal styles, work habits, physical characteristics and life circumstances.
New Micro-Learning! Sexual harassment is still a very real workplace issue. And... as you know by now, sexual harassment is illegal and is prohibited by law. Sexual harassment can be committed by a person of any gender, and it can occur between people of the same or different gender.
Promote awareness of how harassment and discrimination impact the entire organization. This course dramatizes employee behaviors that lead to formal charges and result in serious consequences for the individuals involved. It is an eye-opening experience for everyone in the organization to discover what is/is not acceptable in today’s workplace and what their responsibilities are concerning harassment.