New Training Assets Now Available (99 Assets and Courses)

You Can't Believe Anything They Say

There are two keys to working with an employee who thinks the information you're using in your discussion is biased; the first is to take extra time to really listen to the employee's perspective. And the second is to be specific about the information you're basing your evaluation on. The key is to use the T.A.L.K.™ model to help the employee identify areas that need improvement on their own.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Management, Conflict Resolution, Assessing Performance Closed Captioned Added: 2 weeks ago

You're Doing a Great Job, But...

A tough conversation with a top performer can be difficult, especially when you really do need to ask that person to step up and give you a little more. The key is to use the T.A.L.K.™ model to help the employee identify areas that need improvement on their own. Sometimes it takes a little longer, but the results are definitely worth it.

Topic: Conflict Resolution Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Coaching & Mentoring Closed Captioned Added: 2 weeks ago

Discussion Card: Checking the Relationship

Having active and respectful discussions are paramount to creating working relationships based on inclusive and trust. These easy-to-use cards provide a simple model (R.A.P.P.O.R.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Respect / Respectfulness Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Discussion Trigger, Communication & Influencing Added: 3 weeks ago

TrainingBriefs® Understanding Unconscious Bias (Managers)

We don’t like to think of ourselves as having biases toward others. The fact is many of these biases exist in our society and in our memory and are sometimes expressed unknowingly. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed we can better resolve problems and promote more effective working relationships.

Topic: Unconscious / Hidden Bias Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Inclusion / Equity / Belonging, Respect / Respectfulness, Learning Reinforcement Course Level: Foundational Seat Time: 7 Minutes Added: 5 weeks ago

Training Briefs® A Little Motivation

You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Motivation, Professionalism, Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes Added: 6 weeks ago

Training Briefs® Frequently Absent Employee

You have an employee who’s missed too many work days. What do you do? How much absenteeism is tolerated depends on your organization’s policy. This course provides the just-in-time information and tools needed to help a manager address the absenteeism while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes Added: 6 weeks ago

TrainingBriefs® Understanding & Beating Bias

The impact of unconscious bias means that we are acting a certain way towards people or circumstances without realizing it. Although people may think conscious bias is worse because it is a conscious decision we are aware of, both can be detrimental, especially in the workforce. When unconscious bias affects our decisions, we are unaware of it, because it happens outside our control.

Topic: Unconscious / Hidden Bias Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Inclusion / Equity / Belonging, Respect / Respectfulness Course Level: Foundational Seat Time: 8 Minutes Added: 6 weeks ago

Everyday Leadership™ Yet Another Fire

Communication can make or break a project. Ensuring our team members are communicating effectively, efficiently, and timely is a key to success in the workplace. There will be times when we must have difficult conversations, but we need to confront and resolve these issues, not avoid them.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Communication & Influencing Closed Captioned Added: 2 months ago

Everyday Leadership™ It's a Respect Thing

Relationships between different departments in an organization can sometimes be difficult. In fact, issues between departments may be detrimental to the organization as a whole if not resolved quickly and respectfully. Every department must be able to work together efficiently and effectively in order for the business to be successful.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Respect / Respectfulness, Teamwork Closed Captioned Added: 2 months ago

Everyday Leadership™ Never Gonna Move Up

Stereotyping and inappropriate comments are all-too-common problems in the world today and is absolutely unacceptable in our organization. We must listen to and validate our employees concerns and act on them. As leaders, we can address and help prevent stereotyping by listening, speaking up, and treating ALL employees fairly, regardless of race. We also must address performance problems - even when there are other issues at play.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Inclusion / Equity / Belonging, Respect / Respectfulness, Unconscious / Hidden Bias Closed Captioned Added: 2 months ago

Everyday Leadership™ One For The Ages

Our workplace is full of employees with valuable life experiences and ideas. It's important to recognize and appreciate the knowledge, perspectives, and experiences that team members of all ages bring to the table. Everyone has value, no matter their age.

Topic: Leading Others Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Unconscious / Hidden Bias, Generational Challenges Closed Captioned Added: 2 months ago

Everyday Leadership™ She Earned That

Regardless of physical appearance and gender, we should treat each other with respect and dignity. We must acknowledge that each other’s achievements are due to nothing short of hard work and dedication, NOT appearance or sexuality. We are all on the same team.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Unconscious / Hidden Bias, Gender Equity Closed Captioned Added: 2 months ago

The Negative Impact of Unconscious Bias

SOLLAH EXCLUSIVE!

Bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed, we can better resolve problems and promote more effective working relationships.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion / Equity / Belonging, Unconscious / Hidden Bias Closed Captioned Added: 2 months ago

TrainingBytes® Looking Over My Shoulder

A conflict with a co-worker can be one of the most frustrating things we have to deal with. I used to try to avoid people I didn't get along with, and just hope they got transferred out of the department. But the truth is that costs the department and the organization big time. It's one of those "everybody loses and everybody is miserable" approaches.

Topic: Conflict Resolution Learning Path: Personal Performance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned Added: 3 months ago

Workplace Inclusion - Navigating Through Difficult Times™

Organizations are navigating a broad range of post-pandemic issues that span from keeping you and your customers safe to re-configuring business operations and getting things to a 'new' normal. This course is designed to provide you with practical inclusionary skills for recognizing and responding to tough situations you may face or witness within the workplace after a health scare or pandemic - as well as understanding the importance of new standards and policies (e.g. social distancing) put in place to keep the workplace safe.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Workplace Violence Prevention, Onboarding, Unconscious / Hidden Bias, Workplace Civility Course Level: Intermediate Seat Time: 40 Minutes Added: 3 months ago

ENOUGH!™ Sexual Harassment Situations for Discussion (eLearning)

Most of us know that we all share a responsibility for preventing sexual harassment in the workplace. But one of the challenges we face on a day to day basis is recognizing it. It's not enough to understand the legal definition alone… we have to know what sexual harassment looks like in the real world… and its consequences on each other… and the organization.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Professionalism, Abusive Conduct, Workplace Civility, Active Bystander / Ally Course Level: Foundational Seat Time: 40 Minutes Added: 5 months ago

Maximized Leadership™ Leveraging Positive Reinforcement

SOLLAH EXCLUSIVE!

Leaders and managers today are going at full speed - all the time. So, a lot of them think, "When do I have extra time to worry about redirecting employees?" Well, you can't afford not to redirect them! Positive redirection comes into play when you first notice that something's not right, it might not be completely wrong, but it's not in the direction you want. So…you redirect it.

Topic: Effective Leadership Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Discussion Trigger, Communication & Influencing Closed Captioned Added: 5 months ago

Maximized Leadership™ Understanding Empathy

SOLLAH EXCLUSIVE!

Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace!

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Discussion Trigger, Workplace Civility, Mental Wellness & Health Closed Captioned Added: 5 months ago

More Than a Gut Feeling™ Interviewing Essentials

SOLLAH EXCLUSIVE!

Have you used More Than a Gut Feeling™ to maximize your interviewing process/system in the past? Here's the next step in reinforcing those behavior-based interviewing skills! Developed from and based on the world’s best-selling interviewing skills program, this new program leverages what was learned by showing specific examples and identifying and targeting the most common interviewing mistakes. It shows managers and other interviewers the most effective interviewing actions for hiring top-notch people-every time!

Topic: Hiring & Recruiting Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Effective (& Legal) Interviewing Closed Captioned Added: 6 months ago

A.C.T. with Integrity™ Real Situations for Discussion

Equip employees to make the right choices in tough ethical situations. This updated eLearning course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day. It provides a clear, easy-to-use model that will help them think things through to arrive at the most appropriate choice of action to take, ensuring the integrity of your organization.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Effective Leadership, Professionalism Course Level: Foundational Seat Time: 40 Minutes Added: 11 months ago