New Training Assets Now Available (99 Assets and Courses)

SafetyBytes® - Why Take Chances

In this SafetyBytes™ module, we’ll look at the seriousness of unsafe work practices and the reality of ignoring the safety message behind a no injury accident.

Topic: Accident Reporting & Investigation Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 5 Minutes Added: 4 months ago

SafetyBytes® Fire Safety - Fire Classifications

Every 20 seconds, a fire department responds to a fire somewhere in the United States. Once a minute, a fire occurs in a structure. Although fire's toll has declined steadily over the past two decades, fire continues to cause major losses. In this SafetyBytes® course, we’ll discuss fire classifications.

Topic: Fire Safety Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 8 Minutes Added: 5 months ago

SafetyBytes® Fire Safety: Fire Extinguisher Overview

Just how important are fire extinguishers? It turns out very important! Often ignored, these life saving devices play a vital role in keeping us safe. It is time for fire extinguishers to get the respect they deserve. In this SafetyBytes® module, we’ll review the important things you must consider about your fire extinguishers.

Topic: Fire Safety Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 6 Minutes Added: 5 months ago

SafetyBytes® Fire Safety: Using Fire Extinguishers Safely

Fire is among the most serious hazards that you may face in the workplace. While proper procedures and training can minimize its likelihood, you still must be prepared to deal with a fire emergency should it occur. In this SafetyBytes® lesson, we’ll review the procedures you should follow in the event of a fire.

Topic: Fire Safety Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 8 Minutes Added: 5 months ago

SafetyBytes® - An Overview of Safe Lifting

“Oh, my aching back” is one of the most common complaints heard in the workplace. This SafetyBytes® course introduces the importance of proper lifting.

Topic: Backs & Back Safety Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 6 Minutes Added: 2 years ago

SafetyBytes® - Foot Protection (Wearing PPE)

This SafetyBytes® module discusses the importance of wearing the proper footwear on the job site.

Topic: Personal Protective Equipment Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Industrial & Manufacturing Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 5 Minutes Added: 2 years ago

SafetyBytes® - Slippery When Wet

Falls. They can be prevented! This SafetyByte discusses the importance of paying attention while on the job - to avoid slips, trips or falls.

Topic: Slips, Trips and Falls Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Workplace Safety & Awareness, Safety Orientation, Onboarding Course Level: Foundational Seat Time: 5 Minutes Added: 2 years ago

TrainingBriefs® Difficult Performance Appraisals

The performance appraisal is one action tool that helps facilitate communication. It helps establish goals, it allows you to exchange feedback, and it is an excellent opportunity to revisit position expectations. Knowing how to navigate through a difficult performance appraisal is very beneficial in keeping “good” employees, identifying areas of opportunity, and redirecting employees who could improve in some areas such arriving late to work, missing deadlines, or displaying a negative attitude.

Topic: Assessing Performance Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Course Level: Intermediate Seat Time: 5 Minutes Added: 2 years ago

SafetyBytes® Fire Safety: Fire Extinguishers

There are different classes of fire as well as different types of fire extinguishers for each class. Using the wrong type can make the fire worse and cause serious injury to you or the people around you. In this SafetyBytes® lesson, we’ll review the different types of fire extinguishers.

Topic: Fire Safety Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 8 Minutes Added: 2 years ago

TrainingBriefs® Motivating Employees to Care

New Micro-Learning! When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why he or she might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse!

Topic: Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 5 Minutes Added: 3 years ago

Got Sales?™ Continuous Learning

Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.

Topic: Personal Improvement Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service, Professionalism, Selling Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Sales?® Customer Care

Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service, Selling Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Sales?™ Communication

Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.

Topic: Communication & Influencing Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service, Customer Service Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Sales?® Cross-Selling and Up-Selling

Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.

Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Customer Service Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Sales?™ Closing

After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

Topic: Sales Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales & Service, Customer Service Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Sales?™ Consultative Selling

In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.

Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Customer Service Course Level: Foundational Seat Time: 20 Minutes Added: 6 years ago

Got Sales?™ Customer Business Understanding

Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Performance?® Dealing With Peer-to-Peer Conflict

When we have a conflict at work, a natural reaction is to ignore the problem or wait for it to go away. This approach to conflict creates a “lose-lose” situation for you, your coworker, and your employer. After completing this module, you will be better equipped to see past the conflict and work to address the real issues. You will also learn a step-by-step approach to resolving conflict.

Topic: Conflict Resolution Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 12 Minutes Added: 7 years ago

Legal Briefs™ Workplace Privacy: Does It Really Exist?

Workplace privacy issues can be tricky—in large part due to expectations on the part of employees of having the same rights to privacy at work as they do at home. From things such as appropriate handling of employee records and information to the need of the company to track the use of technology, privacy definitions and expectations can raise many questions for which managers need to have the answers.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Workplace Privacy Course Level: Intermediate Seat Time: 30 Minutes Added: 11 years ago