New Training Assets Now Available (90 Assets and Courses)

Discussion Card: Leverage the Power of Inclusion

SOLLAH EXCLUSIVE!

Diversity just is... but inclusion is the glue that binds a production and innovative workplace. These easy-to-use cards provides thought-provoking statements on effective ways to enhance and leverage the power of inclusion. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Respect / Respectfulness, Discussion Trigger Added: 9 days ago

I Said Something™ Promoting Respectful Workplace Behavior (eLearning)

SOLLAH EXCLUSIVE!

Research tells us that as many as 80% of women (and up to 20% of men) experience harassment in the workplace and two-thirds of workers experience bullying in the workplace. This course provides the tools to effectively and appropriately respond to workplace bullying and harassment as well as how to step up and put an end to aggressive and fearful behavior. Each area (bullying, sexual harassment, discrimination) covered in the fast moving program is actionable, reasonable and can have significant impact on your organization.

Topic: Harassment Prevention Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Respect / Respectfulness, Sexual Harassment, Discrimination, Abusive Conduct, Active Bystander / Ally Course Level: Intermediate Seat Time: 30 Minutes Added: 4 weeks ago

FOSA™ Documenting Discipline

SOLLAH EXCLUSIVE!

What do you do with employees who are not living up to expectations? Do you fire them on the spot? Do you give them another chance? How many chances do you give them before you terminate them? These questions and many more are being asked every day by supervisors and managers. This powerful program answers many questions supervisors have about handling performance problems with their employees and documenting the progressive discipline process.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Leading Others, Problem Resolution, Employee Documentation Closed Captioned Added: 2 months ago

Let's T.A.L.K.™ Navigating Difficult Workplace Discussions

SOLLAH EXCLUSIVE!

Tackling difficult conversations is hard for just about everyone… especially when it comes to the trickier workplace issues that seem to pop up when you least expect it. Let's T.A.L.K.™ Navigating Difficult Workplace Discussions is designed to assist managers and supervisors in dealing with difficult workplace situations. The program provides several difficult scenarios that managers may face when dealing with employees and each scenario utilizes an easy-to- use, four-step process for working through the employee situation.

Topic: Effective Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Professionalism, Conflict Resolution, Leading Others, Communication & Influencing Closed Captioned Added: 2 months ago

Everyday Leadership™ (The Complete Series)

SOLLAH EXCLUSIVE!

If we're really honest with ourselves, we understand that leading and managing (even supervising) is not an easy task. There are all sorts of "gotchas" that wait for you in the workplace daily. Everyday Leadership™ was developed to help you, the leader/manager/supervisor, in your daily effort to foster better employee connections, communication and community within your organization - all the while working together toward one shared goal or vision.

Topic: Leading Others Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, New Supervisor, Customer Service, Discrimination, Onboarding, Unconscious / Hidden Bias, Generational Challenges, Workplace Civility, Gender Equity Closed Captioned Added: 3 months ago

It's Still Not Just About Sex Anymore™: Harassment & Discrimination in the Workplace

Just Updated! In the ever-changing work environment, it's difficult to know - or understand - what's allowed and what's not allowed at work. This best-selling program brings greater awareness to the many types of harassment which can occur in the workplace. It dramatizes employee behaviors that can lead to formal charges and result in serious consequences for the individual... and the organization. Topics covered: protected classes (i.e. pregnancy, obesity), general harassment, gender identity, religion, free speech and more!

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Sexual Harassment, Discrimination, Onboarding Closed Captioned Added: 5 months ago

I Said Something™ Promoting Respectful Workplace Behavior

SOLLAH EXCLUSIVE!

Organizations want productive and engaged employees who contribute to the bottom line... but just one aggressive employee can ruin it all. There are real consequences associated with crossing the line at work and more than money is what’s at stake for organizations of all kinds. The effects of bullying, abusive conduct and especially harassment can damage an organization’s morale, brand and leave targets unproductive and fearful.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Respect / Respectfulness, Sexual Harassment, Discrimination, Abusive Conduct, Active Bystander / Ally Closed Captioned Added: 5 months ago

Peer Today, Boss Tomorrow™ Action Steps for Success

Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! Watch as Lindsey, a newly promoted manager, surfs the web looking for tips and insights about making a successful transition from peer to boss. This interactive eLearning course provides key strategies, activities and practical suggestions that make this program an excellent choice for organizations that promote from within or need to train new managers & supervisors.

Topic: Management Learning Path: Leadership Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, New Supervisor, Onboarding Course Level: Foundational Seat Time: 40 Minutes Added: 14 months ago

Documentation & Progressive Discipline™ Leveraging the Power of FOSA™

If you're a manager, you already know that disciplining employees is one of the most difficult parts of your job. But, documenting performance is essential in correcting performance problems and protecting yourself as a manager. This interactive course provides steps to ensure solid, consistent documentation procedures throughout your company. Using the FOSA™ process, managers will possess the tools to effectively and legally address performance issues.

Topic: Employee Documentation Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Advantage Plus Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management Course Level: Intermediate Seat Time: 50 Minutes Added: 2 weeks ago

Let's T.A.L.K.™ Navigating the Difficult Discussions (eLearning)

Designed specifically to assist managers and supervisors in dealing with tough workplace situations, this interactive course provides five difficult scenarios that managers often face when dealing with employees and each scenario utilizes an easy-to-use, four-step process for working through the employee situation.

Topic: Assessing Performance Learning Path: Leadership Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Management, Conflict Resolution Course Level: Intermediate Seat Time: 35 Minutes Added: 6 weeks ago

FOSA™ Documenting Discipline (eLearning Classic)

SOLLAH EXCLUSIVE!

Lack of solid documentation is the single most common mistake employers make when handling discipline or terminations. What if you need to justify an employment decision or termination long after it occurs? Not properly documenting can hurt you in unemployment compensation disputes, workers’ compensation cases and other legal matters. This course teaches importance of documenting your employees using the FOSA™ process.

Topic: Employee Documentation Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Course Level: Foundational Seat Time: 40 Minutes Added: 2 months ago

Maximized Leadership™ The Power Of Positivity

SOLLAH EXCLUSIVE!

This exciting new program is designed to teach people how to improve their relationships at work in order to become more productive and to achieve better results. We have to rely on and work with others in order to be productive and achieve results. The problem is that many work environments are not conducive to positive relationships. Instead, they are focused on the mistake, leading us to inadvertently reinforcing what we don’t want to happen - the negative behavior. This program shows learners how to improve workplace relationships and productivity by using the Positivity Approach.

Topic: Effective Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned Added: 5 months ago

Discussion Card: I Said Something™ Promoting Respectful Workplace Behavior

SOLLAH EXCLUSIVE!

Recognizing and stopping harassment is an essential component of a respectful and innovative workplace. These easy-to-use cards provide a simple model along with thought-provoking questions on effective ways to address and prevent workplace harassment and bullying. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Respect / Respectfulness, Discussion Trigger, Sexual Harassment, Discrimination, Abusive Conduct Added: 5 months ago

Affirmative Action: An Overview

Affirmative action plays an important role within many organizations. The purpose of affirmative action is to establish fair access to employment opportunities to create a workforce that is an accurate reflection of the demographics of the qualified available workforce in the relevant job market. Affirmative action policies and programs are tools whereby additional efforts are made to recruit, hire, and promote qualified women, minorities, and individuals with disabilities. This course provides an overview of affirmative action and it's role in diversity and EEO programs.

Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics Course Level: Foundational Seat Time: 30 Minutes Added: 2 months ago

Maximized Leadership™ Understanding & Beating Bias

SOLLAH EXCLUSIVE!

Bias is something we all have, and by itself, it’s neither good nor bad. It’s a conscious or unconscious judgment we make based on information we have learned from our own experiences or by what we have been taught by others. To further enhance our skills as a leader we must tackle any biases that create negative relationships or impede an inclusive workplace.

Topic: Effective Leadership Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness, Leading Others, Unconscious / Hidden Bias Closed Captioned Added: 3 months ago

Maximized Leadership™ Helping Employees Feel They Belong

SOLLAH EXCLUSIVE!

Everyone needs and wants to feel accepted, included, heard… and be a part of something bigger than themselves. It’s a basic human need - as important to us as food… clothing… or shelter. Helping others feel like they belong is the cornerstone of inclusive leadership. Part of how we define ourselves depends on what types of groups to which we belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like we belong doesn’t end when we enter our place of work.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Inclusion / Equity / Belonging, Respect / Respectfulness, Leading Others, Workplace Civility, Emotional Intelligence Closed Captioned Added: 3 months ago

Everyday Leadership™ What's The Big Deal?

Decision-making is a daily occurrence in the workplace. Making ethical decisions is important not only to the organization, but to those who work for them and those they serve. We must ensure our team members are aware of the proper procedures for ethical decision-making and the numerous consequences that can occur if they are not followed. Big or small, an unethical decision can have a huge impact on the organization.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Ethics & Integrity, Effective Leadership Closed Captioned Added: 4 months ago

Everyday Leadership™ The Refund

As leaders in our organization, we all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. We need to make sure we are offering them the best experience. Without our customers, we wouldn’t have a business.

Topic: Effective Leadership Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading Others, Customer Service Closed Captioned Added: 4 months ago

TrainingBytes® It's That Time Again

Have you ever received an inappropriate email at work? How about an email that has a graphic picture or makes fun of someone in your office? Do you ever hear inappropriate jokes or comments in the workplace? Unfortunately, the sometimes subtle nature of what constitutes harassment and discrimination can make it difficult to identify. Using a dramatic example taken from a real life situation, this short program provides a realistic scenario intended to generate discussion regarding what behaviors constitute inappropriate behavior at work.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Sexual Harassment, Abusive Conduct, Gender Equity Closed Captioned Added: 4 months ago

Everyday Leadership™ They're Both Older

Our workplace is full of employees from multiple generations. It is important to recognize and appreciate the knowledge, perspectives, and experiences that each generation brings to the table. Everyone has value, no matter their age. Creating a respectful workplace means leading others through biases and focusing on including others.

Topic: Leading Others Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Discrimination, Unconscious / Hidden Bias, Generational Challenges Closed Captioned Added: 6 months ago

Workplace Inclusion: Navigating Through Difficult Times™

SOLLAH EXCLUSIVE!

This new program has been designed to provide all employees with practical, inclusionary skills for recognizing and responding to tough situations they may face or witness within the workplace after a health scare or pandemic. After all, inclusion and respect are all about people having a sense of belonging; it gives people the feeling of being welcomed, respected, valued and treated fairly for who they are and what they bring or contribute to the organization.

Topic: Respect / Respectfulness Learning Path: Diversity, Equity, Inclusion & Belonging Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion / Equity / Belonging, Onboarding, Unconscious / Hidden Bias, Micro-Inequities/Micro-Aggressions, Racial Equity Closed Captioned Added: 6 months ago

A.C.T. with Integrity™ Real Situations for Discussion - Portuguese (Brazilian)

Equip employees to make the right choices in tough ethical situations. This updated eLearning course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day. It provides a clear, easy-to-use model that will help them think things through to arrive at the most appropriate choice of action to take, ensuring the integrity of your organization.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Effective Leadership, Professionalism Course Level: Foundational Seat Time: 40 Minutes Added: 3 weeks ago

I'm Not Signing That

When an employee refuses to sign a performance evaluation, you might be tempted to just say - okay, fine. I'll just make a note that you refused to sign, and you do what you need to do. But the truth is, when an employee won't sign it generally means there's a lot more going on that really needs to be out on the table so you can deal with it. And the best way to make that happen is to take the time to T.A.L.K.™ about it.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Effective Leadership, Conflict Resolution, Assessing Performance Closed Captioned Added: 2 months ago

It's Not My Fault

When an employee refuses to take responsibility for their performance problems, there are a couple of things you need to make sure you do. A quarterly or annual review shouldn't be the first time the employee is hearing about the problem or problems. The best way to correct a problem is to deal with it immediately, and document your actions. Then, make sure you keep your focus on the employee's behavior and don't get sucked into an emotional discussion about attitudes.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Conflict Resolution Closed Captioned Added: 2 months ago

When They Just Don't Care

When an employee doesn't seem to care about setting goals in their daily work, it's easy to make assumptions about why they're acting that way. The problem is... you could be way off base. And your actions can actually end up making the situation worse. So, when you find yourself in this kind of situation, take a step back, and use the T.A.L.K.™ model to help find out why... Because once I find out why... then I can usually help the employee figure out how to move forward.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Conflict Resolution Closed Captioned Added: 2 months ago

You Can't Believe Anything They Say

There are two keys to working with an employee who thinks the information you're using in your discussion is biased; the first is to take extra time to really listen to the employee's perspective. And the second is to be specific about the information you're basing your evaluation on. The key is to use the T.A.L.K.™ model to help the employee identify areas that need improvement on their own.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Management, Conflict Resolution, Assessing Performance Closed Captioned Added: 2 months ago

You're Doing a Great Job, But...

A tough conversation with a top performer can be difficult, especially when you really do need to ask that person to step up and give you a little more. The key is to use the T.A.L.K.™ model to help the employee identify areas that need improvement on their own. Sometimes it takes a little longer, but the results are definitely worth it.

Topic: Conflict Resolution Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Coaching & Mentoring Closed Captioned Added: 2 months ago

Discussion Card: Checking the Relationship

Having active and respectful discussions are paramount to creating working relationships based on inclusive and trust. These easy-to-use cards provide a simple model (R.A.P.P.O.R.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Respect / Respectfulness Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Discussion Trigger, Communication & Influencing Added: 2 months ago

TrainingBriefs® Understanding Unconscious Bias (Managers)

We don’t like to think of ourselves as having biases toward others. The fact is many of these biases exist in our society and in our memory and are sometimes expressed unknowingly. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed we can better resolve problems and promote more effective working relationships.

Topic: Unconscious / Hidden Bias Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Inclusion / Equity / Belonging, Respect / Respectfulness, Learning Reinforcement Course Level: Foundational Seat Time: 7 Minutes Added: 3 months ago

Training Briefs® A Little Motivation

You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Motivation, Professionalism, Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes Added: 3 months ago

Training Briefs® Frequently Absent Employee

You have an employee who’s missed too many work days. What do you do? How much absenteeism is tolerated depends on your organization’s policy. This course provides the just-in-time information and tools needed to help a manager address the absenteeism while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes Added: 3 months ago

TrainingBriefs® Understanding & Beating Bias

The impact of unconscious bias means that we are acting a certain way towards people or circumstances without realizing it. Although people may think conscious bias is worse because it is a conscious decision we are aware of, both can be detrimental, especially in the workforce. When unconscious bias affects our decisions, we are unaware of it, because it happens outside our control.

Topic: Unconscious / Hidden Bias Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Inclusion / Equity / Belonging, Respect / Respectfulness Course Level: Foundational Seat Time: 8 Minutes Added: 3 months ago

Everyday Leadership™ Yet Another Fire

Communication can make or break a project. Ensuring our team members are communicating effectively, efficiently, and timely is a key to success in the workplace. There will be times when we must have difficult conversations, but we need to confront and resolve these issues, not avoid them.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Communication & Influencing Closed Captioned Added: 4 months ago

Everyday Leadership™ It's a Respect Thing

Relationships between different departments in an organization can sometimes be difficult. In fact, issues between departments may be detrimental to the organization as a whole if not resolved quickly and respectfully. Every department must be able to work together efficiently and effectively in order for the business to be successful.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Respect / Respectfulness, Teamwork Closed Captioned Added: 4 months ago

Everyday Leadership™ Never Gonna Move Up

Stereotyping and inappropriate comments are all-too-common problems in the world today and is absolutely unacceptable in our organization. We must listen to and validate our employees concerns and act on them. As leaders, we can address and help prevent stereotyping by listening, speaking up, and treating ALL employees fairly, regardless of race. We also must address performance problems - even when there are other issues at play.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Inclusion / Equity / Belonging, Respect / Respectfulness, Unconscious / Hidden Bias Closed Captioned Added: 4 months ago

Everyday Leadership™ One For The Ages

Our workplace is full of employees with valuable life experiences and ideas. It's important to recognize and appreciate the knowledge, perspectives, and experiences that team members of all ages bring to the table. Everyone has value, no matter their age.

Topic: Leading Others Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Unconscious / Hidden Bias, Generational Challenges Closed Captioned Added: 4 months ago

Everyday Leadership™ She Earned That

Regardless of physical appearance and gender, we should treat each other with respect and dignity. We must acknowledge that each other’s achievements are due to nothing short of hard work and dedication, NOT appearance or sexuality. We are all on the same team.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Unconscious / Hidden Bias, Gender Equity Closed Captioned Added: 4 months ago

The Negative Impact of Unconscious Bias

SOLLAH EXCLUSIVE!

Bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed, we can better resolve problems and promote more effective working relationships.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion / Equity / Belonging, Unconscious / Hidden Bias Closed Captioned Added: 4 months ago

TrainingBytes® Looking Over My Shoulder

A conflict with a co-worker can be one of the most frustrating things we have to deal with. I used to try to avoid people I didn't get along with, and just hope they got transferred out of the department. But the truth is that costs the department and the organization big time. It's one of those "everybody loses and everybody is miserable" approaches.

Topic: Conflict Resolution Learning Path: Personal Performance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned Added: 4 months ago

Workplace Inclusion - Navigating Through Difficult Times™

Organizations are navigating a broad range of post-pandemic issues that span from keeping you and your customers safe to re-configuring business operations and getting things to a 'new' normal. This course is designed to provide you with practical inclusionary skills for recognizing and responding to tough situations you may face or witness within the workplace after a health scare or pandemic - as well as understanding the importance of new standards and policies (e.g. social distancing) put in place to keep the workplace safe.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Workplace Violence Prevention, Onboarding, Unconscious / Hidden Bias, Workplace Civility Course Level: Intermediate Seat Time: 40 Minutes Added: 5 months ago

More Than a Gut Feeling™ Interviewing Essentials

SOLLAH EXCLUSIVE!

Have you used More Than a Gut Feeling™ to maximize your interviewing process/system in the past? Here's the next step in reinforcing those behavior-based interviewing skills! Developed from and based on the world’s best-selling interviewing skills program, this new program leverages what was learned by showing specific examples and identifying and targeting the most common interviewing mistakes. It shows managers and other interviewers the most effective interviewing actions for hiring top-notch people-every time!

Topic: Hiring & Recruiting Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Effective (& Legal) Interviewing Closed Captioned Added: 8 months ago

A.C.T. with Integrity™ Real Situations for Discussion

Equip employees to make the right choices in tough ethical situations. This updated eLearning course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day. It provides a clear, easy-to-use model that will help them think things through to arrive at the most appropriate choice of action to take, ensuring the integrity of your organization.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Effective Leadership, Professionalism Course Level: Foundational Seat Time: 40 Minutes Added: 13 months ago

Discussion Card: Listening by Creating Space

Having active and respectful discussions are essential components of an inclusive and innovative workplace. These easy-to-use cards provide a simple model (S.P.A.C.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Respect / Respectfulness Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Respect / Respectfulness, Discussion Trigger, Communication & Influencing Added: 2 months ago

TrainingBriefs® It’s That Time Again

Ever hear inappropriate gender-based jokes or comments in the workplace? Unfortunately, the sometimes subtle nature of what constitutes harassment and discrimination can make it difficult to identify. Using a dramatic example taken from a real life situation, this interactive program provides a realistic scenario intended to generate discussion regarding what behaviors constitute inappropriate behavior at work.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Respect / Respectfulness, Sexual Harassment, Discrimination, Abusive Conduct, Gender Equity Course Level: Foundational Seat Time: 5 Minutes Added: 4 months ago

Discussion Card: Let's T.A.LK.™ Navigating Difficult Workplace Discussions

Dreading that difficult discussion with an employee or coworker who just isn't engaged or performing as expected? These easy-to-use cards provide a simple model (T.A.L.K.) along with thought-provoking questions on starting those tough conversations. Great for a quick training reminder, reinforcement or as a discussion generator.

Topic: Conflict Resolution Learning Path: Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Management, Discussion Trigger, Communication & Influencing Added: 4 months ago

TrainingBriefs® There Is More We Can Do!

It's not rocket science... or is it? By treating our customers right and going above and beyond, we can create a relationship that lasts for years to come. These returning customers will choose us over any competitor if given a choice, allowing our business to grow and creating more opportunities for our employees.

Topic: Customer Service Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism, Leading Others, Problem Resolution Course Level: Foundational Seat Time: 6 Minutes Added: 5 months ago

Everyday Leadership™ There's More We Can Do

Having quality customer service is critical to any business. It's your job as a leader to set and maintain the organization's expectations when it comes to servicing customers. Those that are willing to go the extra mile for their customers will have customers for life. It is important to realize the consequences of our actions and know there is always more we can do.

Topic: Effective Leadership Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Communication & Influencing, Customer Service Closed Captioned Added: 6 months ago

TrainingBriefs® The Importance of Empathy

Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace! This course will teach you that there are three basic types of empathy.

Topic: Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Respect / Respectfulness, Employee Wellness, Mental Wellness & Health Course Level: Foundational Seat Time: 7 Minutes Added: 6 months ago

TrainingBriefs® Communicating Plans for Change

Communicating plans for change in the workplace is no longer just an event or an initiative. As a manager or leader, you'll need a strategy and a plan. This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Leading Others, Problem Resolution, Workplace Safety & Awareness Course Level: Intermediate Seat Time: 7 Minutes Added: 3 months ago

Working on Diverse Teams (Pocket Guide)

We've taken of our ten best-selling discussion cards and created a pack of powerful, poignant and easy-to-use triggers for getting diversity, equity and inclusion conversations started! Each of the ten cards provides a simple model along with thought-provoking questions on various topics that will drive team cohesiveness. These cards are great for a quick training reminder, reinforcement, performance management or as a conversation generator.

Topic: Teamwork Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Added: 2 years ago

It’s Still Not Just About Sex Anymore™: Harassment and Discrimination in the Workplace

Updated with the US Supreme Court decision protecting LGBTQ+ workers! In the ever-changing work environment, it's difficult to know--or understand--what's allowed and what's not allowed at work. Using this new course, bring greater awareness to the many types of harassment which can occur in the workplace. Use with employees organization-wide for annual training or new employee orientation.

Topic: Harassment Prevention Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Sexual Harassment, Discrimination, Onboarding Course Level: Foundational Seat Time: 40 Minutes Added: 7 years ago

TrainingBriefs® Bias and the Brain

New Micro-Learning! Unconscious bias refers to a bias that we are unaware of, and which happens outside of our control. It is a bias that happens automatically and is triggered by our brain making quick decisions from data it gathers and then adding meaning to it.

Topic: Unconscious / Hidden Bias Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes Added: 4 years ago

A.C.T. with Integrity™: Real Situations for Discussion (eLearning Advantage)

Most organizations operate at a fast pace—which means real choices have to be made quickly by employees every day. And every time they make a choice, they hold the future well-being of your organization in their hands. This highly interactive course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism, Onboarding Course Level: Foundational Seat Time: 50 Minutes Added: 2 weeks ago

SafetyBytes® - Responding to a Direct Chemical Spill

Experience has taught us to respect chemicals and the hazards they can pose to human health and the environment. In this SafetyBytes® course, we will look at the appropriate actions to take during a direct chemical spill.

Topic: Chemical Safety Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing Other Topics: Workplace Safety & Awareness, Handling Hazardous Materials, Safety Orientation, Communicating Safety Course Level: Foundational Seat Time: 5 Minutes Added: 2 months ago

TrainingBriefs® When Peers Collide

New Micro-Learning! The pressures we face in the workplace can put a lot of strain on our relationships with our coworkers that might even prevent us from getting our work done. It’s not easy confronting your coworkers when you are having problems… but it is possible.

Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes Added: 3 months ago

SafetyBytes® - Why and How Falls Happen

Many jobs have inherent risks. Some people consider them occupational hazards and while you might pay close attention to the obvious risks, you’re more likely to ignore the subtle, equally dangerous risks. In this SafetyBytes® module, we’ll review why and how falls happen.

Topic: Slips, Trips and Falls Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 6 Minutes Added: 3 months ago

I Said Something™ Get It Right!

SOLLAH EXCLUSIVE!

Mistakes happen. Discussing them and correcting them is a natural next step. Getting personal and calling out someone individually in front of their peers for that mistake… ruins morale, is unfair and amounts to a lack of control.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Professionalism, Abusive Conduct Closed Captioned Added: 4 months ago

I Said Something™ Unmentionables!

SOLLAH EXCLUSIVE!

When a person in a position of power decides to target an employee, they are often hurtful and clearly inappropriate — just like a schoolyard bully. This is compounded by the situations where the bully is also the boss. But the situation can and should be addressed. Like other bullies, a boss who’s out of control needs to be reminded when they cross the line.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Abusive Conduct, Active Bystander / Ally Closed Captioned Added: 4 months ago

I Said Something™ You Look… Scrumptious!

SOLLAH EXCLUSIVE!

Sexual harassment can happen in many different forms. While it can be shocking to encounter and/or witness blatant sexual harassment, having an uncomfortable conversation with the perpetrator can help to redraw the lines.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Professionalism, Sexual Harassment, Active Bystander / Ally Closed Captioned Added: 4 months ago

SafetyBytes® - Electrical Safety (Ignoring Signs & Warnings)

Shortcuts can kill. This SafetyByte demonstrates the lethal result of ignoring signs and taking shortcuts in the workplace.

Topic: Workplace Safety & Awareness Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Industrial & Manufacturing Other Topics: Electrical Safety, Safety Orientation Course Level: Foundational Seat Time: 5 Minutes Added: 4 months ago

More Than a Gut Feeling™ Legal or Illegal Interviewing Questions?

Asking the right questions in an interview is your single best way to get the right kinds of information... the kinds of information that will lead you to the best hiring decision. But how do you know what's legal... and even illegal to ask during an interview? This short video provides up-to-date do's and don'ts when it comes to interview questions and is a comprehensive resource for all managers and/or supervisors involved in the hiring process.

Topic: Hiring & Recruiting Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Effective (& Legal) Interviewing Added: 4 months ago

SafetyBytes® - The NFPA 704 Hazard Identification System

Signs, tags, labels, and placards convey information that is intended to change behavior, give instructions, and/or convey important safety information and warnings. In this SafetyBytes® module, we’ll discuss the NFPA 704 Hazard Identification System.

Topic: Handling Hazardous Materials Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing Other Topics: Workplace Safety & Awareness, Safety Orientation, Communicating Safety, Fire Safety Course Level: Foundational Seat Time: 7 Minutes Added: 4 months ago

He’s Big…Really Big

Discussions with co-workers that ridicule or disrespect anyone because of a protected class status can be offensive and lead to an accusation of discriminatory harassment. Insensitive remarks about an overweight co-worker can lead to the perception of harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination, Workplace Civility Closed Captioned Added: 4 months ago

Hey, It's On My Playlist

We can’t listen to whatever we want at work if it offends others; while we do have more freedom to say or do things outside the workplace, we still need to keep in mind that if our behavior offends or discriminates against someone, then it may be grounds for disciplinary action. We all must be respectful of others in the workplace.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination, Workplace Civility Closed Captioned Added: 4 months ago

It Will Change Your Life!

It can be one thing to casually invite someone to attend religious services with you, or to occasionally mention a religious belief or practice. But when you repeatedly and openly talk about your religious beliefs, or proselytize, to the point that it offends a co-worker, you can easily be accused of harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination, Workplace Civility Closed Captioned Added: 4 months ago

Put Warning Lights on You

You know, some of us figure a pregnant joke or two is just something that comes with the territory. It's no big deal. Well, those days are over. This video shows how a simple joke or two might lead to harassment. Remember, when it comes to your co-workers - the safest thing to do is… if you can't say something nice... just don't say anything at all.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination, Workplace Civility Closed Captioned Added: 4 months ago

This is Gonna Be a Train Wreck

Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace, and even customers, will accept the transitioning employee is very real. There are a variety of Federal, state and local laws that expressly protect workers based on their gender identity and sexual orientation.

Topic: Discrimination Learning Paths: Ethics & Compliance, Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Inclusion / Equity / Belonging, Respect / Respectfulness Closed Captioned Added: 4 months ago

This Is Not Succession Planning!

It shouldn't surprise you that making employment decisions because you think an employee is too old can get you into a lot of trouble. Bottom line, if you target someone for negative treatment because of their age - sooner or later, you're going to end up defending yourself to your employer, to an opposing attorney, a government agency, or even a judge or jury.

Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Effective Leadership, Professionalism Closed Captioned Added: 4 months ago

We Don't Want Him on Our Team!

We all bring our own view of the world into work every day. And sooner or later, we're going to work side-by-side with someone whose background and experiences are light-years different from ours. But treating somebody with anything less than professionalism and respect - for whatever reason – is a big mistake.

Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism, Abusive Conduct, Workplace Civility Closed Captioned Added: 4 months ago

Whatdaya Think of My Banana?

With all the court cases that have been going on and the changes in the laws, there are a lot of different ways that people can end up doing something that can get them into trouble. This video shows how joking and innuendos could lead to sexual harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Sexual Harassment Closed Captioned Added: 4 months ago

Listen, I Was Just Wondering...

Could an unwelcome pursuit can become harassing behavior? What if it was a manager pursuing an employee? Fishing in the company pond for romance does happen, but there is more at risk than just rejection. Supervisors and managers should never proposition subordinates. Even social invitations between co-workers need to be carefully asked.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Civility Closed Captioned Added: 4 months ago

SafetyBytes® - Good Housekeeping in the Workplace

This SafetyByte points out that good housekeeping reduces operating costs, increases production, opens aisles to permit faster traffic, lowers accident rates, reduces fire hazards, and raises employee morale.

Topic: Workplace Safety & Awareness Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Safety Orientation Course Level: Foundational Seat Time: 5 Minutes Added: 5 months ago

TrainingBytes® I Could Tell You Were Cold

Even when subtle in nature, comments, body language, and tone of voice that imply something sexual is not appropriate in the workplace. These kinds of actions can easily lead to charges of hostile environment sexual harassment.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Sexual Harassment, Abusive Conduct Closed Captioned Added: 5 months ago

SafetyBytes® - Ammonia Safety Management Teams

The major objective of process safety management of highly hazardous chemicals, such as ammonia, is to prevent unwanted releases of hazardous chemicals especially into locations that could expose employees and others to serious hazards. In this SafetyBytes® course, we will discuss the tasks of an ammonia safety management team.

Topic: Anhydrous Ammonia Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Industrial & Manufacturing Other Topics: Management, Workplace Safety & Awareness, Handling Hazardous Materials, Safety Orientation Course Level: Intermediate Seat Time: 7 Minutes Added: 5 months ago

SafetyBytes® - Lock Out/Tag Out (Office Machine Maintenance)

This SafetyByte shows the results of failing to lock and tag office equipment before attempting a repair.

Topic: Energy Isolation/Lockout Tagout Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation, Onboarding Course Level: Foundational Seat Time: 6 Minutes Added: 6 months ago

SafetyBytes® - Back Safety - Force and Repetition

It seems that almost everyone around us has back pain or a tender back. Yet we all take our backs for granted, until they give us problems. In this SafetyBytes® module, we’ll discuss some of the factors which contribute to the risk of back injury.

Topic: Backs & Back Safety Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 6 Minutes Added: 6 months ago

SafetyBytes® - How Your Back Works

Have you ever wondered how and where back problems occur? In this SafetyBytes® module, we’ll discuss the mechanics of how your back works.

Topic: Backs & Back Safety Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 8 Minutes Added: 6 months ago

SafetyBytes® - Back Aches and Damage

In this SafetyBytes® module, we’ll discuss some of the common issues that cause back problems.

Topic: Backs & Back Safety Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 8 Minutes Added: 6 months ago

SafetyBytes® - An Overview of Safe Lifting

“Oh, my aching back” is one of the most common complaints heard in the workplace. This SafetyBytes® course introduces the importance of proper lifting.

Topic: Backs & Back Safety Learning Path: Workplace Safety Type: eLearning - SafetyBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Workplace Safety & Awareness, Safety Orientation Course Level: Foundational Seat Time: 6 Minutes Added: 2 years ago

TrainingBriefs® Difficult Performance Appraisals

The performance appraisal is one action tool that helps facilitate communication. It helps establish goals, it allows you to exchange feedback, and it is an excellent opportunity to revisit position expectations. Knowing how to navigate through a difficult performance appraisal is very beneficial in keeping “good” employees, identifying areas of opportunity, and redirecting employees who could improve in some areas such arriving late to work, missing deadlines, or displaying a negative attitude.

Topic: Assessing Performance Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Course Level: Intermediate Seat Time: 5 Minutes Added: 2 years ago

TrainingBriefs® Motivating Employees to Care

New Micro-Learning! When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why he or she might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse!

Topic: Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 5 Minutes Added: 3 years ago

Got Sales?™ Continuous Learning

Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.

Topic: Personal Improvement Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service, Professionalism, Selling Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Sales?® Customer Care

Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service, Selling Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Sales?™ Handling Objections

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.

Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Interpersonal Skills, Selling Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Sales?® Cross-Selling and Up-Selling

Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.

Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Customer Service Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Sales?™ Closing

After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

Topic: Sales Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales & Service, Customer Service Course Level: Foundational Seat Time: 25 Minutes Added: 6 years ago

Got Sales?™ Consultative Selling

In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.

Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Customer Service Course Level: Foundational Seat Time: 20 Minutes Added: 6 years ago

Got Sales?™ Customer Business Understanding

Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service Course Level: Foundational Seat Time: 25 Minutes Added: 7 years ago

Got Performance?® Dealing With Peer-to-Peer Conflict

When we have a conflict at work, a natural reaction is to ignore the problem or wait for it to go away. This approach to conflict creates a “lose-lose” situation for you, your coworker, and your employer. After completing this module, you will be better equipped to see past the conflict and work to address the real issues. You will also learn a step-by-step approach to resolving conflict.

Topic: Conflict Resolution Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 12 Minutes Added: 7 years ago

Legal Briefs™ Workplace Privacy: Does It Really Exist?

Workplace privacy issues can be tricky—in large part due to expectations on the part of employees of having the same rights to privacy at work as they do at home. From things such as appropriate handling of employee records and information to the need of the company to track the use of technology, privacy definitions and expectations can raise many questions for which managers need to have the answers.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classics Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Workplace Privacy Course Level: Intermediate Seat Time: 30 Minutes Added: 11 years ago