New Asset
Are You Going to Get That? (from No Problem!)
Face-to-Face Customer Service
Being interrupted by a ringing phone when you're dealing with a face-to-face customer can be a real challenge. It's like you're being pulled in two different directions at the same time. So, what do you do? Well, in most cases, the best approach is to focus on making sure the customer you're dealing with face-to-face takes priority. To do that, ask the customer for permission to put the caller on hold and wait for their response. Then, ask the caller to hold. And finally, thank the customer for waiting and finish up.
Learning Paths & Details
- Leadership
- Personal Performance
- Type: Video Vignettes
- Audience: Managers / Supervisors
- Available As: Download, USB, USB-2YR, USB-3YR
Topics
Suggested Industry Usage
Competencies
- Manage Customer Experience
Buying Options
Training Files (10)
Additional Information
This realistic scenario shows a great way to juggle and prioritize two customers at once. It also shows three key actions that should be taken in situations like this:
- Ask for permission & wait for response
- Put caller on hold
- Thank the customer and finish up
More From the Series: No Problem! Serving Others with Respect™
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