Discussion Card: Multicultural Customer Service

Making the Most of Customer Service

Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Learning Path & Details

Competencies

  • Creating Customer Loyalty
  • Understanding Diversity
  • Fostering Inclusion, Equity & Belonging

Buying Options

Library License

You may license this resource or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
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Streaming License

You may license this resource as a streaming video. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
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Pack of 25 $19.95

These laminated cards are sturdy and printed in eye-catching colors.
Packs: 

Pack of 50 $34.95

These laminated cards are sturdy and printed in eye-catching colors.
Packs: 

Pack of 100 $59.95

These laminated cards are sturdy and printed in eye-catching colors.
Packs: 

Training Files (1)

TitleTypeTime/PagesLanguage
Workshop Material2 pages EnglishDemo

Additional Information

These thought-provoking cards are great discussion generators! They can be used to trigger conversation inside and outside of the training room and serve as perfect just-in-time performance management tools. Note: Printed cards (size of business cards) can also be purchased in sets of 25, 50 and 100. These laminated cards are sturdy and printed in eye-catching colors. Card packs start at $19.95 (25 cards). Email clientservices@sollah.com to order.


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