Video Vignettes ID: 2971

Diversity 201™ - Are You Speaking English?

AWARD WINNER!

Helping Non-Native English Speakers at Work

Telly Award Winner! In today’s diverse world, we’re bound to encounter customers, vendors and even co-workers who speak English as a second language. When we are tired and frustrated it’s very easy to dismiss a person that’s struggling to speak English. Taking a moment to respectfully include customers who may not sound like us (or are easy to understand), we create equity... and powerful customer allies.

USB Key (3-Year License) $1,595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Video will not stream on networks. License fee allows access to content for three years. Associated discussion/workshop materials will be delivered digitally.

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Additional Information

When difficult diversity dynamics are in play, we can avoid escalation… by pausing, taking a deep breath, and exercising patience. Also, when we put ourselves in another person’s shoes… our empathy becomes a critical step in creating a respectful and inclusive workplace.

More From the Series: Diversity 201™ Equity and Inclusion in Action

Related Programs & Training Ideas

Competencies

  • Understanding Diversity
  • Fostering Inclusion, Equity & Belonging

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