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Video Vignettes ID: 2372

Everyday Diversity™ Are You Speaking English?

Interacting with Non-Native English Speakers

Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.

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Are You Speaking English?1 min
Video Vignette

Are You Speaking English?

Video with graphics and narrator
CC HD 1080
Are You Speaking English?60 sec
Video Vignette

Are You Speaking English?

Video without narrator
CC HD 1080
Are You Speaking English?3 pages
Workshop Material

Are You Speaking English?

Discussion Guide
Are You Speaking English?2 pages
Workshop Material

Are You Speaking English?

Video Discussion Questions

More From the Series: The Oh Series™ Everyday Diversity

Related Programs & Training Ideas

Category & Details

Also Available as

TrainingBriefs® What Language Is That?
TrainingBriefs® Course
TrainingBriefs® What Language Is That?

Topics

Competencies

  • Understanding Diversity
  • Fostering Workplace Inclusion & Belonging

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