Everyday Diversity™ Are You Speaking English?

Interacting with Non-Native English Speakers

Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.

Learning Path & Details

Competencies

  • Understanding Diversity
  • Fostering Inclusion, Equity & Belonging

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USB Key (3-Year License) $1,595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. License fee allows access to content for three years. Associated discussion/workshop materials will be delivered digitally.
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Also Available as: eLearning - TrainingBriefs®

TrainingBriefs® What Language Is That?

TrainingBriefs® What Language Is That?

New Micro-Learning! While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language. For customers who are speaking in a language that is not their native tongue, it can be extremely frustrating for them and getting upset with them won’t help the situation.

Training Files (26)

TitleTypeTime/PagesLanguage
Are You Speaking English?
Video with graphics and narrator
Video Vignette01:21 min EnglishDemo
Are You Speaking English?
Video without narrator
Video Vignette01:00 min EnglishDemo
Are You Speaking English?
Discussion Guide
Workshop Material3 pages EnglishDemo
Are You Speaking English?
Video Discussion Questions
Workshop Material2 pages EnglishDemo

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