Everyday Diversity™ Are You Speaking English?

Everyday Diversity™ Are You Speaking English?

Interacting with Non-Native English Speakers

Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.

Learning Path & Details

Competencies

  • Understanding Diversity
  • Fostering Inclusion, Equity & Belonging

Buying Options

Library License

You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
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Download License $5.00 (Minimum 100 employees)

We will contact you for license agreement details and any applicable set-up fees.
Employees: 

USB Key $595.00

Video program delivered on a secure/executable USB drive. USB drive must be seated in computer in order to run. No returns on USB drives. Please confirm you can run a USB executable before purchasing. Discussion/workshop materials (when applicable) will be delivered via email.
USB Keys: 

Training Files (26)

TitleTypeTime/PagesLanguage 
Are You Speaking English?
Video with graphics and narrator
Video Vignette01:21 minEnglishDemo
Are You Speaking English?
Video without narrator
Video Vignette01:00 minEnglishDemo
Are You Speaking English?
Discussion Guide
Workshop Material 3 pagesEnglishPreview
Are You Speaking English?
Video Discussion Questions
Workshop Material 2 pagesEnglishPreview

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