Everyday Leadership™ The Refund

Leading for Exceptional Customer Service

As leaders in our organization, we all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. We need to make sure we are offering them the best experience. Without our customers, we wouldn’t have a business.

Learning Path & Details

Competencies

  • Developing High-Performing Work Habits
  • Leading and Managing for Peak Performance
  • Manage Customer Experience

Buying Options

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USB Key (3-Year License) $1,595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. License fee allows access to content for three years. Any discussion/workshop materials will be delivered via email.
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Also Available as: eLearning - TrainingBriefs®

Training Briefs® The Refund

Training Briefs® The Refund

We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.

Training Files (10)

TitleTypeTime/PagesLanguage
Everyday Leadership™ The Refund
Video with graphics and narrator
Video Vignette02:15 min EnglishDemo
Workshop Material7 pages EnglishDemo
Everyday Leadership™ - The Refund
Video Discussion Questions
Workshop Material2 pages EnglishDemo
Workshop Material3 pages EnglishDemo

Additional Information

We all have days when even the littlest thing frustrates us, but we can’t take it out on our customers. We must be positive and professional in our interactions with them and do our best to help educate them about our services if needed. Happy customers are returning customers.


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