TrainingBytes® ID: 2715

Everyday Leadership™ The Refund

Leading for Exceptional Customer Service

As leaders in our organization, we all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. We need to make sure we are offering them the best experience. Without our customers, we wouldn’t have a business.

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Everyday Leadership™ The Refund2 min
Video Vignette

Everyday Leadership™ The Refund

Video with graphics and narrator
CC HD 1080
Everyday Leadership™ - The Refund7 pages
Workshop Material

Everyday Leadership™ - The Refund

Discussion Guide
Everyday Leadership™ - The Refund2 pages
Workshop Material

Everyday Leadership™ - The Refund

Video Discussion Questions
Everyday Leadership™ - The Refund3 pages
Workshop Material

Everyday Leadership™ - The Refund

As Produced Script

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USB Key (3-Year License) $1,595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Video will not stream on networks. License fee allows access to content for three years. Associated discussion/workshop materials will be delivered digitally.

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Additional Information

We all have days when even the littlest thing frustrates us, but we can’t take it out on our customers. We must be positive and professional in our interactions with them and do our best to help educate them about our services if needed. Happy customers are returning customers.

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Also Available as

Training Briefs® The Refund
TrainingBriefs® Course
Training Briefs® The Refund

Topics

Competencies

  • Developing High-Performing Work Habits
  • Leading and Managing for Peak Performance
  • Manage Customer Experience

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