Glad I Could Help: Real Customer Service Situations for Discussion

Customer Loyalty

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

Learning Path & Details

Personal Performance
Type: Off-The-Shelf Video Program (ILT)
Audience: Employees / Staff
Available As: Download, USB, USB-2YR, USB-3YR, eLearning

Topics

Suggested Industry Usage

Competencies

Building Customer Loyalty

Buying Options

Library License You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.	Sign In to Request Quote
Download License $12.00 (Minimum 100 employees) We will contact you for license agreement details and any applicable set-up fees.	Employees:
USB Key (1 Year License) $995.00 Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Purchase price allows access to content for one year. Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:
USB Key (2 Year License) $1,840.75 Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:
USB Key (3 Year License) $2,636.75 Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:

Training Files (24)

English

Title	Type	Time/Pages	Language
Glad I Could Help Video with graphics and narrator	Full Video	22:45 min	English	Demo
Opening Montage/Service Attitude Introduced Video with graphics and narrator	Video Introduction	01:54 min	English	Demo
Are You Going to Get That? Video with graphics and narrator	Video Vignette	01:47 min	English	Demo
Are You Going to Get That? Video without narrator	Video Vignette	01:16 min	English	Demo
It's a Policy Thing Video with graphics and narrator	Video Vignette	02:21 min	English	Demo
It's a Policy Thing Video without narrator	Video Vignette	01:44 min	English	Demo
Let Me Make Myself Perfectly Clear Video with graphics and narrator	Video Vignette	02:33 min	English	Demo
Let Me Make Myself Perfectly Clear Video without narrator	Video Vignette	02:00 min	English	Demo
This Needs to Go Out Today Video with graphics and narrator	Video Vignette	02:11 min	English	Demo
This Needs to Go Out Today Video without narrator	Video Vignette	01:46 min	English	Demo
Where Are the Drop Cloths? Video with graphics and narrator	Video Vignette	01:40 min	English	Demo
Where Are the Drop Cloths? Video without narrator	Video Vignette	01:09 min	English	Demo
Why Did I Push All Those Buttons? Video with graphics and narrator	Video Vignette	03:05 min	English	Demo
Why Did I Push All Those Buttons? Video without narrator	Video Vignette	02:38 min	English	Demo
You Promised It Would Be Here Today Video with graphics and narrator	Video Vignette	02:23 min	English	Demo
You Promised It Would Be Here Today Video without narrator	Video Vignette	01:51 min	English	Demo
You're the Third Person I've Talked To Video with graphics and narrator	Video Vignette	02:03 min	English	Demo
You're the Third Person I've Talked To Video without narrator	Video Vignette	01:32 min	English	Demo
Program Conclusion/Summary/Review Video with graphics and narrator	Video Summary	01:47 min	English	Demo
Glad Facilitator Guide Facilitator Guide	Workshop Material	110 pages	English	Demo
Glad I Could Help As Produced Script	Workshop Material	35 pages	English	Demo
Glad Participant Materials Participant Materials	Workshop Material	28 pages	English	Demo
Glad Self-Study Guide Self-Study Guide	Workshop Material	28 pages	English	Demo
Glad Workshop PowerPoint Workshop PowerPoint	Workshop Material	–	English	Demo