Video Vignettes ID: 418

I Don't Understand

Difficulty Working With Customer Based on Language

An employee has difficulty helping a patient due to a language barrier.

Additional Information

Use as a stand alone module to evaluate personal bias and review organizational practices.

More From the Series: Another Look: Defining Respect in Healthcare™

Related Programs & Training Ideas

Competencies

  • Understanding Diversity
  • Fostering Workplace Inclusion & Belonging

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