It's a Policy Thing

It's a Policy Thing

Finding a Win-Win for Customers and Upholding Policy

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

Learning Path & Details

Competencies

  • Building Customer Loyalty

Buying Options

Library License

You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
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Download License $5.00 (Minimum 100 employees)

We will contact you for license agreement details and any applicable set-up fees.
Employees: 

USB Key $595.00

Video program delivered on a secure/executable USB drive. USB drive must be seated in computer in order to run. No returns on USB drives. Please confirm you can run a USB executable before purchasing. Discussion/workshop materials (when applicable) will be delivered via email.
USB Keys: 

Training Files (2)

TitleTypeTime/PagesLanguage 
It's a Policy Thing
Video with graphics and narrator
Video Vignette02:21 minEnglishDemo
It's a Policy Thing
Video without narrator
Video Vignette01:44 minEnglishDemo

Additional Information

Trainer Comments: Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.


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