Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.
|Main Topic:||Customer Service|
|Other Topics:||Communication, Interpersonal Skills, Professionalism, Sales & Service|
|Competencies:||Building Customer Loyalty|
|Suggested Industry Usage:||Industrial & Manufacturing, Office & General|
|Available in Other Assets:||Glad I Could Help: Real Customer Service Situations for Discussion (Off-The-Shelf Video Program (ILT)) ID:119|