It's a Policy Thing

Finding a Win-Win for Customers and Upholding Policy

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

Learning Path & Details

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Title	Type	Time/Pages	Language
It's a Policy Thing Video with graphics and narrator	Video Vignette	02:21 min	English	Demo
It's a Policy Thing Video without narrator	Video Vignette	01:44 min	English	Demo