It's Not My Fault 02:53 min

Video with graphics and narrator   Video Vignette   English
It's Not My Fault

It's Not My Fault

When an employee refuses to take responsibility for their performance problems, there are a couple of things you need to make sure you do. A quarterly or annual review shouldn't be the first time the employee is hearing about the problem or problems. The best way to correct a problem is to deal with it immediately, and document your actions. Then, make sure you keep your focus on the employee's behavior and don't get sucked into an emotional discussion about attitudes.
Type:Video VignettesID:2730 
Main Topic:Leading Others
Other Topics:Conflict Resolution, Effective Leadership
Competencies:Creating a Collaborative Environment, Leading and Managing for Peak Performance
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available in Other Languages:Spanish (NA) Portuguese (Brazilian) Japanese Italian German French Chinese (Simplified)
Available in Other Assets:Let's T.A.L.K.™ Navigating Difficult Workplace Discussions (Off-The-Shelf Video Program (ILT)) ID:2738