Additional Information
When you have an employee who won't take responsibility for their actions - make sure you keep your focus on the employee's behavior and don't let yourself get sidetracked on a discussion about personal problems or attitudes.
Tackling Performance Issues
When an employee refuses to take responsibility for their performance problems, there are a couple of things you need to make sure you do. A quarterly or annual review shouldn't be the first time the employee is hearing about the problem or problems. The best way to correct a problem is to deal with it immediately, and document your actions. Then, make sure you keep your focus on the employee's behavior and don't get sucked into an emotional discussion about attitudes.
When you have an employee who won't take responsibility for their actions - make sure you keep your focus on the employee's behavior and don't let yourself get sidetracked on a discussion about personal problems or attitudes.