Video Program (ILT) ID: 140

Johnny the Bagger® A True Story of Customer Service™

Popular

Creating Customer Loyalty

Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Use Johnny the Bagger to empower and excite all employees about bringing their best service to the front-line of business.

Additional Information

Need to boost powerful customer service concepts or your team or in your organization? Johnny the Bagger is a true story of a young man with Down syndrome who worked at a grocery store and inspired his co-workers and customers with his simple but heartfelt service. He decided to put a quote of the day in each customer's bag, along with his name and a smile. His gesture touched many people and created a loyal following of customers who wanted to see Johnny and his quotes.

More From the Series: Johnny the Bagger®: A True Story of Customer Service™

Related Programs & Training Ideas

Category & Details

Competencies

  • Building Customer Loyalty

Share This Page