Johnny the Bagger® A True Story of Customer Service™

Simple Customer Loyalty

Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Use Johnny the Bagger to empower and excite all employees about bringing their best service to the front-line of business.

Learning Path & Details

Personal Performance
Type: Off-The-Shelf Video Program (ILT)
Audience: Employees / Staff
Available As: Download, USB, USB-2YR, USB-3YR, eLearning

Topics

Suggested Industry Usage

Competencies

Building Customer Loyalty

Buying Options

Library License You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.	Sign In to Request Quote
Download License $12.00 (Minimum 100 employees) This license option grants access to the full (complete) video - downloaded in MP4 format.	Employees:
USB Key (1 Year License) $995.00 Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Purchase price allows access to content for one year. Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:
USB Key (2 Year License) $1,840.75 Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:
USB Key (3 Year License) $2,636.75 Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:

Training Files (13)

EnglishSpanish (NA)Portuguese (Brazilian)Chinese (Mandarin)

Title	Type	Time/Pages	Language
Johnny the Bagger Video with graphics and narrator	Full Video	17:26 min	English	Demo
NEW Johnny the Bagger - Facilitator Guide Facilitator Guide	Workshop Material	37 pages	English	Demo
NEW Johnny the Bagger - Facilitator Resources Facilitator Resources	Workshop Material	35 pages	English	Demo
Johnny the Bagger - Script As Produced Script	Workshop Material	19 pages	English	Demo
Johnny the Bagger - Workshop PPT Workshop PowerPoint	Workshop Material	–	English	Demo
Johnny - Applied Learning Workbook Participant Materials	Additional Material	59 pages	English	Demo

Additional Information

Need to boost powerful customer service concepts or your team or in your organization? Johnny the Bagger is a true story of a young man with Down syndrome who worked at a grocery store and inspired his co-workers and customers with his simple but heartfelt service. He decided to put a quote of the day in each customer's bag, along with his name and a smile. His gesture touched many people and created a loyal following of customers who wanted to see Johnny and his quotes.