Managing Essentials™ Solving Conflict Between Employees

Managing for Peak Performance

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Learning Path & Details

Leadership
Type: Video Vignettes
Audience: Managers / Supervisors
Available As: Download, USB, USB-2YR, USB-3YR

Topics

Suggested Industry Usage

Competencies

Developing Core Leadership Skills
Leading and Managing for Peak Performance

Learning Objectives

Understand how to respectfully work through conflict between two (or more) employees.
Visualize (by example) how to address common management issues in today's workplace.

Buying Options

Library License You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.	Sign In to Request Quote
Download License $5.00 (Minimum 100 employees) This license option grants access to the full (complete) video - downloaded in MP4 format.	Employees:
USB Key (1 Year License) $595.00 Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Purchase price allows access to content for one year. Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:
USB Key (2 Year License) $1,100.75 Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:
USB Key (3 Year License) $1,576.75 Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:

Training Files (3)

English

Title	Type	Time/Pages	Language
Managing Essentials™ Solving Conflict Between Employees Video without graphics or narrator	Video Vignette	04:44 min	English	Demo
Managing Essentials™ Solving Conflict Between Employees As Produced Script	Workshop Material	6 pages	English	Demo
Managing Essentials™ How to Solve Conflict Between Employees Job Aid	Additional Material	5 pages	English	Demo

Additional Information

It may help to set some ground rules before beginning the discussion. Then help the employees listen and accept each other’s viewpoint as the way that person sees it. Ask open-ended questions focused on work-related issues. Give and get feedback by paraphrasing and summarizing. Be sure you remain neutral. Allow some venting of emotion if necessary. Listen without comment and encourage the employees to talk further. Deal with arguments and angry outbursts by restating the agreed-upon ground rules.