Managing Essentials™ Solving Conflict Between Employees

Managing Essentials™ Solving Conflict Between Employees

Managing for Peak Performance

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Learning Path & Details

Competencies

  • Developing Core Leadership Skills
  • Leading and Managing for Peak Performance

Learning Objectives

  • Understand how to respectfully work through conflict between two (or more) employees.
  • Visualize (by example) how to address common management issues in today's workplace.

Buying Options

Library License

You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
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Download License $5.00 (Minimum 100 employees)

We will contact you for license agreement details and any applicable set-up fees.
Employees: 

USB Drive $595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Purchase price allows access to content for one year. Discounted renewal available. Discussion/workshop materials (when applicable) will be delivered via email.
USB: 

Training Files (3)

TitleTypeTime/PagesLanguage 
Video Vignette04:44 minEnglishDemo
Workshop Material 6 pagesEnglishPreview
Additional Material 5 pagesEnglishPreview

Additional Information

Trainer Comments: It may help to set some ground rules before beginning the discussion. Then help the employees listen and accept each other’s viewpoint as the way that person sees it. Ask open-ended questions focused on work-related issues. Give and get feedback by paraphrasing and summarizing. Be sure you remain neutral. Allow some venting of emotion if necessary. Listen without comment and encourage the employees to talk further. Deal with arguments and angry outbursts by restating the agreed-upon ground rules.


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