Managing Essentials™ Solving Conflict Between Employees

Managing for Peak Performance

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Learning Path & Details

Competencies

  • Developing Core Leadership Skills
  • Leading and Managing for Peak Performance

Learning Objectives

  • Understand how to respectfully work through conflict between two (or more) employees.
  • Visualize (by example) how to address common management issues in today's workplace.

Buying Options

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USB Key (3-Year License) $1,595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. License fee allows access to content for three years. Associated discussion/workshop materials will be delivered digitally.
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Also Available as: Interactive Tools

How to Solve Conflict Between Employees (Managing Essentials™ Series)

How to Solve Conflict Between Employees (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employees with solving conflict. What do you do? There are five steps you can take to help the situation.

Training Files (3)

TitleTypeTime/PagesLanguage
Video Vignette04:44 min EnglishDemo
Workshop Material6 pages EnglishDemo
Additional Material5 pages EnglishDemo

Additional Information

It may help to set some ground rules before beginning the discussion. Then help the employees listen and accept each other’s viewpoint as the way that person sees it. Ask open-ended questions focused on work-related issues. Give and get feedback by paraphrasing and summarizing. Be sure you remain neutral. Allow some venting of emotion if necessary. Listen without comment and encourage the employees to talk further. Deal with arguments and angry outbursts by restating the agreed-upon ground rules.


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