No Problem! Serving Others with Respect™

SOLLAH EXCLUSIVE!

Creating Customer Loyalty

These days, when most people pick up the phone or walk into an office or a store, they pretty much expect the service they're going to get is indifferent at best, and most of the time is going to be plain awful. It doesn't have to be that way! The truth is... we all make the difference in how a customer feels about our organization; not a policy, not a manager... It's us. Period. If you can help move a customer issue or complaint to a “no problem", then you're going to feel great about doing what you do. And, your customers are going to go away feeling like you treated them right.

Competencies

  • Building Customer Loyalty
  • Manage Customer Experience

Learning Objectives

  • Understanding the impact we can make on our customers by providing a "no problem" experience.
  • Learning to let the customer know we're there to help.
  • Understand that we all make the difference in how a customer feels about our organization - not a policy or a manager.

Buying Options

Library License

You may license this resource or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
Sign In to Request Quote

Streaming License

You may license this resource as a streaming video. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
Sign In to Request Quote

USB Key (3-Year License) $2,695.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. License fee allows access to content for three years. Any discussion/workshop materials will be delivered via email.
USB Keys: 

Also Available as: eLearning - Classics

No Problem! Serving Others with Respect™ (eLearning)

No Problem! Serving Others with Respect™ (eLearning)

YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.

Training Files (95)

TitleTypeTime/PagesLanguage
No Problem! Serving Others with Respect™
Video with graphics and narrator
Full Video19:59 min EnglishDemo
Full Video19:59 min EnglishDemo
No Problem! - Program Introduction
Video with graphics and narrator
Video Introduction01:17 min EnglishDemo
No Problem! - Are You Going to Get That?
Video with graphics and narrator
Video Vignette01:35 min EnglishDemo
Video Vignette01:05 min EnglishDemo
No Problem! - It’s A Policy Thing
Video with graphics and narrator
Video Vignette02:23 min EnglishDemo
Video Vignette01:48 min EnglishDemo
No Problem! - Let Me Make Myself Perfectly Clear!
Video with graphics and narrator
Video Vignette03:02 min EnglishDemo
Video Vignette02:28 min EnglishDemo
No Problem! - This Needs to Go Out Today!
Video with graphics and narrator
Video Vignette01:53 min EnglishDemo
Video Vignette01:30 min EnglishDemo
No Problem! - Why Did I Push All Those Buttons?
Video with graphics and narrator
Video Vignette02:19 min EnglishDemo
Video Vignette01:54 min EnglishDemo
Video Vignette02:30 min EnglishDemo
Video Vignette01:57 min EnglishDemo
Video Vignette03:20 min EnglishDemo
Video Vignette02:50 min EnglishDemo
No Problem! - Program Summary
Video with graphics and narrator
Video Summary01:25 min EnglishDemo
Workshop Material69 pages EnglishDemo
Workshop Material25 pages EnglishDemo
Workshop Material25 pages EnglishDemo
Workshop Material10 pages EnglishDemo
Workshop Material28 pages EnglishDemo

Additional Information

It feels good when you know you've really helped someone. To start with, they're not expecting it. Plus, it makes dealing with people a whole lot easier. Because, let's face it, sometimes providing good customer service is tough - for a lot of reasons. We may be having a bad day. The customer could be frustrated. Whatever. But, bottom-line, our goal has got to be to let the customer know we're there to help.


More From the Series: No Problem! Serving Others with Respect™


Related Programs & Training Ideas