Video Program (ILT) ID: 2911

No Problem! Serving Others with Respect™

Popular

Creating Customer Loyalty

These days, when most people pick up the phone or walk into an office or a store, they pretty much expect the service they're going to get is indifferent at best, and most of the time is going to be plain awful. It doesn't have to be that way! The truth is... we all make the difference in how a customer feels about our organization; not a policy, not a manager... It's us. Period. If you can help move a customer issue or complaint to a “no problem", then you're going to feel great about doing what you do. And, your customers are going to go away feeling like you treated them right.

Buying Options

Library License

You may license this resource or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.

Streaming License

You may license this resource as a streaming video. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.

USB Key (3-Year License) $2,695.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Video will not stream on networks. License fee allows access to content for three years. Associated discussion/workshop materials will be delivered digitally.

USB Keys: 

Additional Information

It feels good when you know you've really helped someone. To start with, they're not expecting it. Plus, it makes dealing with people a whole lot easier. Because, let's face it, sometimes providing good customer service is tough - for a lot of reasons. We may be having a bad day. The customer could be frustrated. Whatever. But, bottom-line, our goal has got to be to let the customer know we're there to help.

More From the Series: No Problem! Serving Others with Respect™

Related Programs & Training Ideas

Competencies

  • Building Customer Loyalty
  • Manage Customer Experience

Learning Objectives

  • Understanding the impact we can make on our customers by providing a "no problem" experience.
  • Learning to let the customer know we're there to help.
  • Understand that we all make the difference in how a customer feels about our organization - not a policy or a manager.

Share This Page