Off-The-Shelf Video Program (ILT) ID: 2911

No Problem! Serving Others with Respect™

Popular

Creating Customer Loyalty

These days, when most people pick up the phone or walk into an office or a store, they pretty much expect the service they're going to get is indifferent at best, and most of the time is going to be plain awful. It doesn't have to be that way! The truth is... we all make the difference in how a customer feels about our organization; not a policy, not a manager... It's us. Period. If you can help move a customer issue or complaint to a “no problem", then you're going to feel great about doing what you do. And, your customers are going to go away feeling like you treated them right.

No Problem! Serving Others with Respect™20 min
Full Video

No Problem! Serving Others with Respect™

Video with graphics and narrator
CC HD 1080
No Problem! Serving Others with Respect™20 min
Full Video

No Problem! Serving Others with Respect™

Video without graphics
CC HD 1080
No Problem! - Program Introduction1 min
Video Introduction

No Problem! - Program Introduction

Video with graphics and narrator
CC HD 1080
No Problem! - Are You Going to Get That?2 min
Video Vignette

No Problem! - Are You Going to Get That?

Video with graphics and narrator
CC HD 1080
No Problem! - Are You Going to Get That?1 min
Video Vignette

No Problem! - Are You Going to Get That?

Video without narrator
CC HD 1080
No Problem! - It’s A Policy Thing2 min
Video Vignette

No Problem! - It’s A Policy Thing

Video with graphics and narrator
CC HD 1080
No Problem! - It’s A Policy Thing2 min
Video Vignette

No Problem! - It’s A Policy Thing

Video without narrator
CC HD 1080
No Problem! - Let Me Make Myself Perfectly Clear!3 min
Video Vignette

No Problem! - Let Me Make Myself Perfectly Clear!

Video with graphics and narrator
CC HD 1080
No Problem! - Let Me Make Myself Perfectly Clear!2 min
Video Vignette

No Problem! - Let Me Make Myself Perfectly Clear!

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No Problem! - This Needs to Go Out Today!2 min
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No Problem! - This Needs to Go Out Today!

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No Problem! - This Needs to Go Out Today!2 min
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No Problem! - This Needs to Go Out Today!

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No Problem! - Why Did I Push All Those Buttons?2 min
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No Problem! - Why Did I Push All Those Buttons?

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No Problem! - Why Did I Push All Those Buttons?2 min
Video Vignette

No Problem! - Why Did I Push All Those Buttons?

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No Problem! - You Promised It Would Be Here Today!3 min
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No Problem! - You Promised It Would Be Here Today!

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CC HD 1080
No Problem! - You Promised It Would Be Here Today!2 min
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No Problem! - You Promised It Would Be Here Today!

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No Problem! - You’re The Third Person I’ve Talked To!3 min
Video Vignette

No Problem! - You’re The Third Person I’ve Talked To!

Video with graphics and narrator
CC HD 1080
No Problem! - You’re The Third Person I’ve Talked To!3 min
Video Vignette

No Problem! - You’re The Third Person I’ve Talked To!

Video without narrator
CC HD 1080
No Problem! - Program Summary1 min
Video Summary

No Problem! - Program Summary

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CC HD 1080
No Problem! Serving Others with Respect™69 pages
Workshop Material

No Problem! Serving Others with Respect™

Discussion Guide
No Problem! Serving Others with Respect™25 pages
Workshop Material

No Problem! Serving Others with Respect™

Participant Materials
No Problem! Serving Others with Respect™25 pages
Workshop Material

No Problem! Serving Others with Respect™

Self-Study Guide
No Problem! Serving Others with Respect™10 pages
Workshop Material

No Problem! Serving Others with Respect™

Workshop PowerPoint
No Problem! Serving Others with Respect™28 pages
Workshop Material

No Problem! Serving Others with Respect™

As Produced Script

USB Key (3-Year License) $2,695.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. License fee allows access to content for three years. Associated discussion/workshop materials will be delivered digitally.


Additional Information

It feels good when you know you've really helped someone. To start with, they're not expecting it. Plus, it makes dealing with people a whole lot easier. Because, let's face it, sometimes providing good customer service is tough - for a lot of reasons. We may be having a bad day. The customer could be frustrated. Whatever. But, bottom-line, our goal has got to be to let the customer know we're there to help.



More From the Series: No Problem! Serving Others with Respect™



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Categories & Details

Also Available as

No Problem! Serving Others with Respect™ (eLearning)
eLearning - Signature
No Problem! Serving Others with Respect™ (eLearning)

Topics

Competencies

  • Building Customer Loyalty
  • Manage Customer Experience

Learning Objectives

  • Understanding the impact we can make on our customers by providing a "no problem" experience.
  • Learning to let the customer know we're there to help.
  • Understand that we all make the difference in how a customer feels about our organization - not a policy or a manager.

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