No Problem! Serving Others with Respect™
SOLLAH EXCLUSIVE!
Creating Customer Loyalty
These days, when most people pick up the phone or walk into an office or a store, they pretty much expect the service they're going to get is indifferent at best, and most of the time is going to be plain awful. It doesn't have to be that way! The truth is... we all make the difference in how a customer feels about our organization; not a policy, not a manager... It's us. Period. If you can help move a customer issue or complaint to a “no problem", then you're going to feel great about doing what you do. And, your customers are going to go away feeling like you treated them right.
Learning Paths & Details
- Leadership
- Personal Performance
- Type: Off-The-Shelf Video Program (ILT)
- Audience: Managers / Supervisors
- Available As: Download, USB, USB-2YR, USB-3YR
Suggested Industry Usage
Competencies
- Building Customer Loyalty
- Manage Customer Experience
Learning Objectives
- Understanding the impact we can make on our customers by providing a "no problem" experience.
- Learning to let the customer know we're there to help.
- Understand that we all make the difference in how a customer feels about our organization - not a policy or a manager.
Buying Options
Training Files (95)
| Type | Time/Pages | Language | ||
|---|---|---|---|---|
| Full Video | 19:59 min | English | Demo | |
| Full Video | 19:59 min | English | Demo | |
| Video Introduction | 01:17 min | English | Demo | |
| Video Vignette | 01:35 min | English | Demo | |
| Video Vignette | 01:05 min | English | Demo | |
| Video Vignette | 02:23 min | English | Demo | |
| Video Vignette | 01:48 min | English | Demo | |
| Video Vignette | 03:02 min | English | Demo | |
| Video Vignette | 02:28 min | English | Demo | |
| Video Vignette | 01:53 min | English | Demo | |
| Video Vignette | 01:30 min | English | Demo | |
| Video Vignette | 02:19 min | English | Demo | |
| Video Vignette | 01:54 min | English | Demo | |
| Video Vignette | 02:30 min | English | Demo | |
| Video Vignette | 01:57 min | English | Demo | |
| Video Vignette | 03:20 min | English | Demo | |
| Video Vignette | 02:50 min | English | Demo | |
| Video Summary | 01:25 min | English | Demo | |
| Workshop Material | 69 pages | English | Demo | |
| Workshop Material | 25 pages | English | Demo | |
| Workshop Material | 25 pages | English | Demo | |
| Workshop Material | 10 pages | English | Demo | |
| Workshop Material | 28 pages | English | Demo |
Additional Information
It feels good when you know you've really helped someone. To start with, they're not expecting it. Plus, it makes dealing with people a whole lot easier. Because, let's face it, sometimes providing good customer service is tough - for a lot of reasons. We may be having a bad day. The customer could be frustrated. Whatever. But, bottom-line, our goal has got to be to let the customer know we're there to help.
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