Redirection With an Employee 00:48 min

Video without narrator   Video Vignette   English
Redirection With an Employee

Redirection With an Employee

How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Type:Video VignettesID:390 
Main Topic:Effective Leadership
Other Topics:Communication, Interpersonal Skills, Professionalism, Sales & Service
Competencies:Developing Core Leadership Skills
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available in Other Languages:Portuguese (Brazilian) French Chinese (Mandarin)
Available in Other Assets:Whale Done!™ in Action (Off-The-Shelf Video Program (ILT)) ID:589