New Asset

This Needs to Go Out Today! (from No Problem!)

Valuing Internal Customers

It can be easy to forget that our internal customers are just as important as our external customers. Sometimes, we tend to take the people we work with for granted. But that's no excuse for not caring; or drawing other employees into the situation. Instead, you should focus on fixing the problem. Look for alternative solutions. And be sure to follow up to make sure things are taken care of.

Learning Paths & Details

Leadership
Personal Performance
Type: Video Vignettes
Audience: Managers / Supervisors
Available As: Download, USB, USB-2YR, USB-3YR

Topics

Suggested Industry Usage

Competencies

Manage Customer Experience

Buying Options

Library License You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.	Sign In to Request Quote
Download License $5.00 (Minimum 100 employees) This license option grants access to the full (complete) video - downloaded in MP4 format.	Employees:
USB Key (1 Year License) $595.00 Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Purchase price allows access to content for one year. Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:
USB Key (2 Year License) $1,100.75 Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:
USB Key (3 Year License) $1,576.75 Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:

Training Files (10)

EnglishSpanish (NA)Portuguese (Brazilian)GermanFrench

Title	Type	Time/Pages	Language
No Problem! - This Needs to Go Out Today! Video with graphics and narrator	Video Vignette	01:53 min	English	Demo
No Problem! - This Needs to Go Out Today! Video without narrator	Video Vignette	01:30 min	English	Demo

Additional Information

In this scenario, you'll see a great example of how a bad situation can be turned into a positive example. Sometimes we forget that our internal customers are just as important as our external customers. Here are three key actions to take with internal customers: