Video Vignettes ID: 2991

This Needs to Go Out Today! (from No Problem!)

Valuing Internal Customers

It can be easy to forget that our internal customers are just as important as our external customers. Sometimes, we tend to take the people we work with for granted. But that's no excuse for not caring; or drawing other employees into the situation. Instead, you should focus on fixing the problem. Look for alternative solutions. And be sure to follow up to make sure things are taken care of.

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No Problem! - This Needs to Go Out Today!2 min
Video Vignette

No Problem! - This Needs to Go Out Today!

Video with graphics and narrator
CC HD 1080
No Problem! - This Needs to Go Out Today!2 min
Video Vignette

No Problem! - This Needs to Go Out Today!

Video without narrator
CC HD 1080

USB Key (3-Year License) $1,595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Video will not stream on networks. License fee allows access to content for three years. Associated discussion/workshop materials will be delivered digitally.

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Additional Information

In this scenario, you'll see a great example of how a bad situation can be turned into a positive example. Sometimes we forget that our internal customers are just as important as our external customers. Here are three key actions to take with internal customers:

  • Fix the problem
  • Look for alternative solutions
  • Follow up

More From the Series: No Problem! Serving Others with Respect™

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TrainingBriefs® Coworkers Are Customers, Too!
TrainingBriefs® Course
TrainingBriefs® Coworkers Are Customers, Too!

Topics

Competencies

  • Manage Customer Experience

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