Video Vignettes ID: 3052

Who Owns This? (from Communication Essentials)

AWARD WINNER!

Addressing Mistake in the Workplace

Telly Award Winner! Accountability and open communication are pivotal in managing errors and maintaining trust within a team. This situation explores the consequences of not owning up to mistakes and the importance of transparency for both personal growth and organizational integrity. It's important to understand the significance of personal accountability and transparent communication in managing mistakes. It highlights the need for a supportive environment that encourages openness, fosters trust, and promotes a culture of continuous improvement.

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Additional Information

Early acknowledgment of mistakes facilitates timely resolution and minimizes negative impacts. Creating a culture where errors are openly discussed and learned from (a psychologically safe workplace) enhances team trust and organizational integrity. Transparent communication and accountability are crucial for maintaining positive customer relationships and fostering a supportive workplace environment.

More From the Series: Communication Essentials™ Promoting Professionalism in the Workplace

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Competencies

  • Creating a Collaborative Environment
  • Promoting Teamwork

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