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Video Vignettes ID: 3052

Who Owns This? (from Communication Essentials)

AWARD WINNER!

Addressing Mistakes in the Workplace

Telly Award Winner! Accountability and open communication are pivotal in managing errors and maintaining trust within a team. This situation explores the consequences of not owning up to mistakes and the importance of transparency for both personal growth and organizational integrity. It's important to understand the significance of personal accountability and transparent communication in managing mistakes. It highlights the need for a supportive environment (psychological safety) that encourages openness, fosters trust, and promotes a culture of continuous improvement.

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Communication Essentials: Who Owns This?3 min
Video Vignette

Communication Essentials: Who Owns This?

Video with graphics and narrator
CC HD 1080
Communication Essentials: Who Owns This?3 min
Video Vignette

Communication Essentials: Who Owns This?

Video without narrator
CC HD 1080
Who Owns This?6 pages
Workshop Material

Who Owns This?

Discussion Guide
NEW
Who Owns This?2 pages
Workshop Material

Who Owns This?

Video Discussion Questions
NEW

Additional Information

Early acknowledgment of mistakes facilitates timely resolution and minimizes negative impacts. Creating a culture where errors are openly discussed and learned from (a psychologically safe workplace) enhances team trust and organizational integrity. Transparent communication and accountability are crucial for maintaining positive customer relationships and fostering a supportive workplace environment.

More From the Series: Communication Essentials™ Promoting Professionalism in the Workplace

Related Programs & Training Ideas

Categories & Details

Also Available as

TrainingBriefs® Understanding Psychological Safety
TrainingBriefs® Course
TrainingBriefs® Understanding Psychological Safety

Topics

Competencies

  • Creating a Collaborative Environment
  • Promoting Teamwork

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